Oracle Technology Cloud Success Manager (Côte d’Ivoire/Senegal/Morocco/Lebanon/France) in Senegal

Technology Cloud Success Manager (Côte d’Ivoire/Senegal/Morocco/Lebanon/France)

Preferred Qualifications

Cloud Success Manager (CSM) for MEA – External

Join one of the most visible areas of Oracle’s continued

success with Cloud; this is an exciting opportunity to create and lead the

future of IT.

Oracle’s Public Cloud

Oracle's Cloud mission is to bring its leading enterprise

technology and business applications software to customers - anywhere in the

world - through subscription models.

Oracle Cloud is a broad set of industry-standards based,

integrated services that provide customers with subscription-based access to

Oracle Platform Services, Application Services and Social Services, all

completely managed, hosted and supported by Oracle. With predictable

subscription pricing, Oracle Cloud delivers instant value and productivity for

business users, developers and administrators.

Cloud Success Team

Oracle’s Cloud Customer Success Organization is a focused

group of Experts whose mission is to drive successful Oracle Public Cloud Adoption

and Utilization through a proactive management of all facets of the customer

engagement lifecycle.

Role Overview

Reporting into the MEA Leader, the CSM will be the focal

point of contact for all existing cloud customers with a responsibility to

ensure & increase the adoption of Oracle Public Cloud by customers, through

successful on-boarding and demonstrating / implementing useful Use Cases that

will complement the customers’ core business value, hence leading to contracts’


The Customer Success Manager will proactively identify and prioritize

opportunities, and will collaborate with other functions in Oracle (eg. field

and inside sales, sales consulting, development, consulting, …). This

will include problem solving, milestone development and ongoing state of the

customer reviews to ensure that customers maximize their usage of the platform.

Ultimately the goal of the role is to drive additional cloud revenues by securing

a high level of customer satisfaction and ensuring that the consumption of

Oracle’s Public Cloud continues in its upward trajectory.


 Serve as the primary point of

contact for customer post sale cloud-related activities

 Assume responsibility of

Oracle Public Cloud PaaS / IaaS adoption and issues’ escalation

 Ownership for maximizing the

renewal of expiring cloud contracts

 Provide weekly forecasts on

likely future customer consumption and renewal opportunities

 Monitor and identify adoption

and utilization trends and provide recommendations based

on risk and customers’ business needs

 Drive customer satisfaction

and develop reference accounts by collaborating with Oracle’s

internal teams

 Serve as the customer’s

advocate and provide feedback to product management and development teams

Experience & Qualifications

 8 years of experiences in

enterprise software; cloud knowledge is a strong requirement; experience on

Oracle Technology stack is a plus (database and/or middleware)

 Successful record of

proactive problem solving, customer interfacing and understanding of

development concepts and deployment tools

 Proven track record of sales

& sales forecasting in a customer-facing role such as sales,


consultant, solutions sales or technical sales

 Broad knowledge and experience in

Public Cloud ecosystem and IT infrastructure elements, with ability to evangelize

and expand the footprint of Oracle public cloud platform

 Excellent communication

skills (external & internal), problem raising & solving, tracking &


 Flexible, agile, sociable,

enthusiastic, energetic, structured

 Fluent English as well as

French language (mandatory)

 Ability to travel

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle

  • s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Job: Sales

Location: Cote d'Ivoire

Other Locations: France, Senegal, Lebanon, Morocco

Job Type: Regular Employee Hire

Organization: Oracle