UnitedHealth Group Bilingual Customer Service Representative - Valencia, CA in VALENCIA-California, California

Position Description: Don't wait to apply? We have training classes starting soon that are designed to set you up for success! You want more challenge.

You want more opportunity.

Even more, you want the chance to make an impact the lives of others.

We want more people like you.

When you join us as a Customer Service Advocate for UnitedHealthcare, you'll have the opportunity to make a difference in the lives of our health plan members each day as they look to you as their trusted advisor and advocate.

You'll be empowered to compassionately deliver an exceptional experience to between 50 to 70 callers per day always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support.

You'll help them make informed decisions about their care services by answering their questions, resolving their issues or helping them enroll in and/or select a health plan.

You'll do this by developing and maintaining a productive relationship and interaction with all callers, while providing personalized, and consultative education and information.

Here, you'll join us on a mission to deliver the best customer service in the health care industry.


Your compassion and customer service expertise combined with our support, training and development will ensure your success.

This is no small opportunity.

This is where you can bring your compassion for others while doing your life's best work.(SM) Primary Responsibilities:Assist Patients and Clients with billing inquiriesCoordinate with insurance carriers to reconcile/resolve Patient issues Familiar with explanation of benefitsMaintain Compliance and HIPAA standards at all timesMeet or exceed daily production standards of 40 calls or moreMeet or exceed daily quality standards of less or = to 5%Perform other duties and functions as assignedProcess Credit Cards, Adjustments and Insurance/Patient refundsResolve Patient CorrespondenceEvaluate and respond to all emails request for any deposit issues in order to resolve in a timely matter Requirements:High School diploma or GEDBilingual English/SpanishAbility to navigate on internet for researching purposes2+ years of experience in Customer Service with a corporate environment speaking on the phoneAbility to work overtime as needed based on department needs.Assets:Experience with reading EOBs (explanation of benefits)Soft Skills:Excellent communication skills, both verbal and writtenDemonstrated problem solving, organization and interpersonal skillsAbility to work independently and as part of a team There are several steps in our hiring process it's a thorough process because we want to ensure the best job and culture fit for you and for us.

In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever.

And you can start by completing all required sections of your application.


profile, history, certifications and application/job questions).

Once you submit your resume, you'll receive an email with next steps.

This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.

You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you.

After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.

Careers with Optum.

Here's the idea.

We built an entire organization around one giant objective; make health care work better for everyone.

So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter.

Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment. Keywords: Bilingual Customer Service Rep, Valencia, CA, Spanish, English, Optum360, explanation of benefits a09102f1-f671-4917-b766-9176c550de0c

Bilingual Customer Service Representative - Valencia, CA CA-VALENCIA-California 716953