Fairview Health Services  Patient Representative-Clinic in Twin Cities, Minnesota

JobTitle Patient Representative-Clinic

Specialty Support Services (Non-Clinical)

Location Fairview-Surgical Consultants-Edina

Department Clinic - Surgical Specialties

Hours per 2 weeks 80

Shift Day

Date Posted 10/12/2017

Job Number 17-69621

Join our team in driving a healthier future.

Fairview Health Services is an award-winning nonprofit health care system with more than 21,000 employees and 2,300 aligned physicians. Based in Minneapolis, we deliver care at all stages of life and are committed to high value health—superior outcomes and an exceptional experience at a lower cost of care. Passionate, innovative employees are essential to our future as we seek to heal, discover and educate for longer, healthier lives.

Job Description:

The patient representative will provide superior service by greeting and welcoming patients when they call (patients and visitors may be of all ages, neonatal to geriatric, and may have all degrees of disability, both mental and physical). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. Day to day responsibilities include but are not limited to:

Schedule patient visits

Obtain, verify, and enter insurance and demographic information from patients and enters timely and clinical information appropriately into clinic practice management system

Verify visit is in compliance with the insurance contract

Provides direction and information

Notify patient care staff of patient requests

Create a welcoming environment to all clinic guests

The patient representative will continually look for opportunities to improve processes and workflow

Job Qualifications:


Demonstrated focus on customer service/patient service with every interaction

One year previous healthcare and/or customer service experience

Excellent public relations and communication skills

Ability to work as an effective team member to provide exceptional care. Good telephone and computer skills


Vocational/Technical Training or Associate Degree

Knowledge of third party payers and medical terminology

Experience using EPIC

Are you ready to transform healthcare with us?

For more than 100 years, Fairview has been meeting community needs and achieving breakthrough medical advances in care. We are committed to providing our patients and their families with the very best care and the very best experience. Fairview has seven hospitals and medical centers and more than 90 primary and specialty care clinics throughout the state.

In partnership with the University of Minnesota, Fairview is an academic health system committed to nation-leading research and educating tomorrow’s physicians and health care professionals. We serve patients from across the state of Minnesota, the upper Midwest and beyond.

True to our values of dignity, integrity, service, compassion and innovation, our employees are improving patient lives and driving a healthier future. Consider being part of our team today.

EEO/AA Employer/Vet/Disabled

All qualified applicants will receive consideration without regard to any lawfully protected status.