Washington State Investigator 4 (Supervisor) in Tumwater, Washington


The Office of the Insurance Commissioner (OIC) operates under the direction of the state's Insurance Commissioner, a statewide elected official. The agency's mission is to provide consumer protection and regulation of the state's insurance industry. With a workforce of approximately 240 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state's general fund.

The OIC values its employees and diversity in the workplace. We challenge our employees to continuously improve the way we do business, and to meet and exceed the needs of our customers. To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/.


The Office of the Insurance Commissioner (OIC) is seeking qualified candidates for the position of Investigator 4 (Supervisor) in our regulatory Investigations Unit within the Legal Affairs Division, located in Tumwater, Washington. This is a non-commissioned position supervising a staff of non-commissioned investigators conducting regulatory investigations.

The Investigations Unit investigates consumer complaints and other suspected violations of Washington's insurance laws. These investigations involve licensed and unlicensed individuals and entities operating throughout the state of Washington. Case complexity varies greatly from single violations to numerous violations with multiple victims involving complex financial fraud investigations.


Our OIC office is located in the City of Tumwater and is just south of our State Capitol in Olympia. The OIC Tumwater office is walking distance from a variety of restaurants, coffee shops, bus lines, and is within close access to Interstate 5 on-ramps and exits, shopping centers, and health facilities.


As an eligible state employee, Washington State offers an*outstanding benefits package* *including: health, dental, life and long-term disability insurance; vacation, sick, military and civil leave; dependent care assistance program; employee assistance program; deferred compensation plans; 11 paid holidays plus a personal holiday; tuition reimbursement; commute trip reduction; training; and state retirement plans. *We also offer free parking at our main office in Tumwater, a secure working facility, and are fortunate to have a stable funding source that does not rely on the state's general fund.


This Investigator supervisor position is responsible for the daily direct supervision and oversight of a team of 3 staff investigators who conduct regulatory investigations throughout the state of Washington. This position reports directly to the Investigations Program Manager.

Duties of this position include, but are not limited to, the following:

  • Participation in leadership of the division, including responsibility for promoting the mission and creating a positive work environment

  • Direct supervision of three (3) investigators, including evaluation, training and development, and direction of daily activities

  • Review of investigative reports to ensure that findings are supported by relevant and material evidence, and that reports are clear, concise and correct

  • Investigation of complex matters as assigned

  • Provide support and consultation to the Investigations Program Manager in continuously improving the quality and efficiency of the program

  • Representation of the division in agency workgroups and activities including strategic planning and business transformation

  • Working collaboratively across the agency on regulation of entities and activities that cross geographic and subject matter jurisdictional lines.


Required Qualifications:

  • At least six (6) years of experience conducting regulatory or criminal investigations for a government agency. This experience must have included field work.

  • Strong writing, editing and proofreading skills

  • Excellent organizational skills, as demonstrated by the ability to balance a complex workload including multiple cases

  • Basic skills and experience with Word and Excel

Desired Qualifications:

  • A Bachelor's degree in any field from an accredited college or university

  • At least two (2) years of recent experience supervising investigators who conducted regulatory or criminal investigations for a government agency which included directing, reviewing, and correcting the work of subordinate investigators

  • Experience conducting and/or supervising complex financial fraud investigations

  • Professional certifications such as Certified Fraud Examiner or other investigative or auditing certifications

Position Specific Competencies:

Investigative Abilities: Must have the knowledge, skills and ability to conduct regulator investigations of licensed and unlicensed insurance producers in accordance with established OIC investigative policies and procedures, and applicable state and/or federal laws. This includes conducting substantive interviews, gathering documentation and other relevant admissible evidence that is sufficient to determine if violations of law have occurred and to support the investigative findings.

Conduct Unbiased Investigations: Investigators must conduct investigations in an objective, unbiased, and ethical manner, while demonstrating the highest level of integrity and professionalism.

Work Independently: Have the ability to work independently and plan daily work activities in an efficient and productive manner.

Agency Core Competencies:

Respect, recognition and inclusiveness: Engages in constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect; helps create a work environment that embraces and appreciates diversity; and, recognizes contributions of others within the organization --- all of which will enhance the attainment of organizational goals.

Accountability: Demonstrates understanding of the link between job responsibilities and organizational goals. Accepts personal responsibility and accountability for the quality and timeliness of own work, and adhering to agency processes/policies. Manages his or her own performance to meet expectations and achieve expected results.

Communication and Collaboration: Actively listens and engages in open, respectful, and cooperative manner. Conveys messages that are effective in communicating information and ideas with others.

Customer Focus: Builds and maintains internal and external customer satisfaction with services offered by the organization, both regulatory and consumer based. Demonstrates sensitivity to public's perceptions and attitudes.

Professionalism and Integrity: Through consistent honesty, forthrightness, and professionalism in all interactions, earns the trust, respect and confidence of co-workers and customers.

Leadership: Inspires, motivates, and brings out the best in others. Guides team members toward a shared vision and accomplishment of goals. Displays balanced thinking that combines analysis, wisdom, experience and perspective.

Strategic Management: Seeing the long-range picture, aligns the direction, resources, products, services and performance of the division/program with the OIC Strategic Plan. When appropriate, embraces changing business needs and adapts approach, goals and methods to achieve success.

Human Resource Management: Effectively manages human resources in a consistent and equitable manner.

Supplemental Information

This recruitment will remain open until filled. Initial screening of applications will begin 7 days after the initial opening date. We encourage all applicants to apply early. The hiring authority reserves the right to make a hiring decision and close this recruitment posting at any time after the initial screening date.


To begin the online application process, click the green "Apply" button at the top of this announcement and follow the online application instructions. To be considered for this opportunity, you must attach the following documents to your online application.

  • A current resume;
  • A detailed letter of interest describing your skills and experience as they relate to the qualifications outlined in this job announcement; and,
  • A list of at least three professional references, including contact information for all supervisors for the last five year period. Incomplete application packages may disqualify an applicant from the selection process.

We encourage veterans to apply. To allow us to grant you veterans' preferences, applicants must do the following:

Email DD214 (Member 4 copy), NGB 22, signed verification of service letter from USDVA or other service documents that we can use to verify your eligibility to Recruitment@oic.wa.gov. Please blackoutany personally identifiable data such as social security numbers. Please include "Investigator 4 (Supervisor)"in the subject line of the email, and include your name in the message as it appears on the application you submitted through the www.careers.wa.gov system. To protect your private information, please do not attach your service documents to application.

Note: The act of submitting application materials is considered affirmation that the information provided is complete and truthful. When submitted electronically, you are confirming that all information is true and complete.

Degree/Credential Verification: If a degree is listedby the candidate, proof of degree will be required at the finalist stage; therefore, candidates are encouraged to pre-plan for this.


In accordance with RCW 48.02.090(5), Office of Insurance Commissioner employees are prohibited from having any interest, directly or indirectly, in an insurance company other than as a policy holder. This prohibition includes the receipt of renewal commissions.

The Washington State Office of the Insurance Commissioner is an equal opportunity employer with a commitment to supporting diversity in the workplace. Women, racial and ethnic minorities, persons over 40 years of age, and disabled and honorably discharged veterans are strongly encouraged to apply.

Persons with a disability, who need assistance in the application or testing process, or those needing this announcement in an alternative format, may call Joe Vidales at (360) 725-7012. Applicants who are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

Job Type: Full Time - Permanent

Job Number: 2016-09403

Department: Office of the Insurance Commissioner

Closing: Continuous

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $4,418.00 - $5,804.00 Monthly

Location: Thurston County – Tumwater, WA