Washington State DSHS Developmental Disabilities Case/Resource Manager in Tumwater, Washington


The Department of Social and Health Services' Developmental Disabilities Administration (DDA), is recruiting for Permanent Developmental Disabilities Case Resource Managers to join our team within the Tumwater Office.

This is an opportunity to provide meaningful service directly to people with developmental disabilities within the Developmental Disabilities Administration (DDA). We are seeking applicants who are ready to make an impact with challenging work that inspires and supports our mission of Transforming Lives. Each day is exciting, different, and rewarding as you problem solve and are innovative in providing support and case management.

Travel is required as a routine part of the work and may be as often as daily. This position covers the geographical area of Thurston County and will be assigned a caseload within this area.

The core hours are from 8:00 am to 5:00 pm, Monday through Friday with Saturday and Sunday as days off.

The ideal candidates will have experience and knowledge working with people with developmental disabilities, and also shares the values and mission of the agency and the administration when working with our clients; have understanding that the importance of basic benefits of community life is not unique to people with developmental disabilities. These benefits include Power and Choice, Relationships, Status/Contribution, Integration, Competence, and Health and Safety.

The successful candidate will be a fast learner, technologically savvy, detail oriented, flexible and will be perceived as a professional in the community and must have people skills and the ability to coordinate supports in a fast-paced environment.

About the Developmental Disabilities Administration

The Administration offers a continuum of supports through a safe, high-quality array of home, employment, community and facility-based residential services on a $1.08 billion annual budget. We promote individual worth, self-respect and dignity such that each individual is valued as a contributing member of the community.

About DSHS

DSHS values honesty, integrity, open communication and the pursuit of excellence. We work with those we serve to transform lives by providing behavioral health and developmental disability services, aging and long-term care and child and family support, juvenile rehabilitation, and food and cash assistance to those working toward self-sufficiency.

Our 17,000 professional, employees come to work each day ready to make a difference as they support and assist more than 2.5 million of Washington's most vulnerable residents. Duties

As a Developmental Disabilities Case/Resource Manager you will provide an advanced level of social services and specialized case and/or resource management for people with developmental disabilities and their families.

Major duties include but are not limited to:

  • Identify support needs of clients of the Developmental Disabilities Administration (DDA) and plan for and authorize payment for appropriate services. Schedule and conduct face to face home visits with clients and families.
  • Complete and revise client assessments and service plans in CARE within established timelines as required for caseload and according to WAC, and send appropriate notices to client and representative. Review and monitor client plans, reports, and client progress.
  • Request Exceptions to Rule (ETRs) and prior approvals per requirements. Testify at administrative hearings as needed. Complete service authorizations and input before the regular cutoff to ensure timely provider payments. (SSPS – Social Service Payment System)
  • Based on assessed needs, refer individuals to appropriate DDA services, other department services, and community programs/resources. Work with families and community members to advocate on behalf of clients. Collaborate with other agencies and professionals to support clients. Identify clients or families in crisis and make emergent referrals as needed to appropriate authorities, department/division services, or local community resources.
  • Establish and maintain complete and accurate case files. Document all client activity in the service episode records in case files. Complete Planned Action Notices, policy exception request, and documents that require higher level approval in a timely manner. Complete Incident Reports per department/administration policy and procedures.


Required Education, Experience, Skills and Abilities:

A Bachelor's degree in social sciences, social services, human services, behavioral sciences or an allied field.


At least Two (2) years of experience providing social services to people with developmental disabilities.

Graduate training in social science, social services, human services, behavioral sciences or an allied field will substitute, year for year, for one year of the experience providing social services to people with intellectual disabilities.


One year experience as a Developmental Disabilities Case/Resource Manager Trainee within Washington State employment.

Core Key Required Skills and Abilities

  • Possess a high degree of communication skills (listen, observe, communicate, interview, understand, confront, engage in problem solving, and resolve conflict).
  • Compose professional, clear and grammatically correct correspondences.
  • Organize the work environment and prioritize work assignments.
  • Collaborate with co-workers, other agencies and professionals to meet assessed client needs.
  • Identify support needs and plan for appropriate services for persons with intellectual disabilities.
  • Identify and assess social dynamics between clients and families and/or other relationships.
  • Abe to multi-task in a fast-paced work environment.
  • Knowledge of Developmental Disabilities Administration residential and county service guidelines.
  • Knowledge of Developmental Disabilities RCWs, WACs, and policies/procedures pertaining to duties of the position.
  • Willing and able to travel as required.

Supplemental Information

Screening of application materials will be ongoing.

Please be prepared to provide a copy of your college transcripts to verify degree information. Applicants may provide transcripts with application or may be requested by hiring team at a later date.

Other Information:

We offer generous benefits, including medical, dental, vision, retirement and deferred compensation plans, life insurance and paid vacation and holidays. See the Benefits Tab for more details.

Some jobs may require full criminal background check. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social & Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

For questions about this recruitment, please contact the Recruitment Assistant, Brenda Fitzpatrick at (509) 363-5032 or brenda.fitzpatrick@dshs.wa.gov and reference # 06335.

YV74 YV73 YV72

Job Type: Full Time - Permanent

Job Number: 2016-06335 YV74 YV73 YV72 KW09

Department: Dept. of Social and Health Services

Closing: Continuous

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504.

Website: http://www.careers.wa.gov

Salary: $3,627.00 - $4,762.00 Monthly

Location: Thurston County – Tumwater, WA