Enterprise Holdings Citations Collector in Tulsa, Oklahoma
Make daily collection calls on unpaid Citations and Toll notices for balances past sixty (60) days old. Schedule and conduct follow up calls. Position requires strong communication skills both written and verbal. At this level you may be called upon to perform additional account analysis and other special projects for the Citations area by management.
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Contact customers daily to collect unpaid Citations and Toll Notices past due balances.
Request payment for unpaid Citations and Toll notices via e-mail, phone or voicemail.
Maintain clear and concise notes listing accurate information given; documented in CMS and Collections Database.
Research and resolve disputed violations or toll notices, including prepare appropriate adjustment requests and follow up with customer.
Report issues concerning payment of Citations to the Manager or Supervisor.
Request and send reprints (paper or electronic) of letters or invoices as needed.
Maintain all aging balances within percentage requirements determined by management.
Attend weekly collection meetings; provide account status and documentation to the Supervisor to ensure collection goals are met.
Perform additional analysis and reporting as requested by management.
Assist Supervisor or Manager with any tasks or duties as requested
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Bachelor or associates degree preferred – high school diploma or equivalent required
2-3 years of previous Collections experience preferred
Access knowledge preferred
Basic Excel skills required.
Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
Must be willing to accept starting pay of $14/hour.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Ability to communicate effectively with the A/R staff in addition to the sales team and other internal departments.
Set priorities and organize workload to ensure optimum efficiency and analyze and resolve account discrepancies.
PeopleSoft experience a plus.
Requisition Number: 2016-193882
Street 2: Tulsa