Macy's **Seasonal Holiday Retail Commission Sales Fine Jewelry** Full Time: Macy's Somerset Collection in Troy, Michigan
The Seasonal Fine Jewelry Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, and creating a shopping experience that will make the customer feel welcome and comfortable during the holiday season. Additionally, the Fine Jewelry Sales Associate is responsible for becoming an expert on the product in the department as well as developing and impacting the sales of the business in the department. Performs other duties as assigned.
In order to present our customers with the best holiday shopping experience, many of our Seasonal Fine Jewelry Associates arrive prior to store opening and remain after closing to ensure we are ready to make Macy's magic. Seasonal associates will have the opportunity to work a flexible schedule on a temporary basis, which may include early mornings, evenings, weekends and busy events such as the day after Thanksgiving and the day after Christmas. And don't forget - just in time for holiday shopping, you will receive an employee discount of up to 20% starting your first day!
Essential Functions: * Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area * Handle all returns courteously and professionally * Determine customer needs based on personal features and other customer preference related factors * Demonstrate knowledge of store products and services to build sales and minimize returns * Suggest additional merchandise to compliment customer selection * Demonstrate knowledge of store products and services to build sales and minimize returns * Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores * Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy’s tablet app * Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own * Assist customers in all aspects of service fulfillment (i.e. BOPs), and have the ability to qualify customer needs, figureout what's right for them, and then get them in touch with the right associate, MBA, or Personal Shopper * Regular, dependable attendance & punctuality
Education/Experience: High School Diploma or equivalent. Previous selling experience is required, preferably in fine jewelry.
Communication Skills: Ability to read, write, and interpret product knowledge books. Ability to effectively communicate with customers, peers, and management.
Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to calculate percentages and ratios. Must be able to make change using American monetary units.
Other skills: Superior organizational and time management skills. Must be able to multi-task in a fast-paced environment. Must be able to build relationships and influence others. Must possess a thirst for knowledge
Work Hours: Ability to work a flexible schedule, including mornings,
evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days,
and the day after Christmas, based on department
and store/company needs.
* This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal * * Opportunity Employer, committed to a diverse and inclusive work environment. *
Primary Location: United States-Michigan-Troy
Job: Commissioned Sales
Req ID: 71375247