The Law Society of Upper Canada Manager, Enforcement Department C, Professional Regulation in Toronto, Ontario
The Manager, Enforcement Department C is responsible for managing the Enforcement C department and effectively managing the investigations and discipline processes, ensuring fairness, transparency, timeliness and accountability. The Manager, Enforcement has a central responsibility for supporting regulatory effectiveness in Professional Regulation, as part of the Professional Regulation management team. Ensures a consistent and principled approach with respect to investigations and prosecutions of conduct, capacity, admission, re-instatement, non-compliance, restoration and readmission hearings and appeals. The Manager’s duties includes active participation in cases and full accountability for leadership, mentoring, advice, guidance and substantive supervision and mentoring of the Practice Leads, Team Managers, and Administration Manager reporting to the position. The Manager, Enforcement will carry a case load or have oversight on complex high profile matters.
As part of his/her mandate, the Manager, Enforcement oversees the compliance with rules and standards for regulatory investigations and prosecutions and is expected to seek out and implement best practices. This includes seeking continual improvement of processes, and timely service delivery and completions. Conducts ongoing risk analysis and implements change where necessary to ensure consistency, quality and efficiency of processes. The Manager, Enforcement works closely with staff to review problematic files and develop strategies for handling cases.
An LLB/JD and member in good standing with the Law Society, or a university degree plus professional accounting designation, or other such commensurate combination of managerial experience, training and qualification as to lead a team of varied legal, professional and investigative staff in the investigation and prosecution of serious and complex Licensee breaches of conduct, competence, and capacity in a complex regulatory environment.
The Manager, Enforcement is expected to provide direction, mentoring and leadership for all direct and indirect reports. The incumbent is required to have a minimum of 10 years’ relevant experience in progressively senior roles in a complex regulatory environment, with deep understanding of pre-hearing case process, investigative principles and procedures.
The incumbent may be required to travel to attend conferences and outreach and activities related to licensee relations.
Solid understanding of the Law Society’s mandate, services, legislation and policies.
Knowledge of current trends and developments in the legal profession and their practical application.
In depth understanding of administrative law, administrative procedures and innovative case management tools to be applied within an administrative context, including alternative dispute resolution.
Computer literacy, including familiarity with Word Processing and Spreadsheet software.
Broad understanding of the application of technology, preferably in a regulatory / legal environment.
Poised presence and expressive and persuasive in both spoken and written language for individual and /or group situations.
Solid analytical skills to reason through complex spoken and written information, and to articulate responses and information in an audience-appropriate format.
Client / Customer Service Planning and Delivery
In conjunction with Enforcement Department C staff and other managers and staff in Professional Regulation, ensures the development, consistent application and maintenance of superior investigative and prosecutorial procedures and techniques for implementation by all teams.
Ensures a consistent and principled approach to investigations, prosecutions, hearings and appeals.
Works closely with staff to review problematic files and develop strategies for handling cases.
Informs and consults with Special Counsel as required, including strategic decisions and high profile cases.
Proactively identifies problems and opportunities and takes action to continuously improve work processes.
Creates and supports an environment of excellence in investigative and discipline practices through the promotion of innovation, strict adherence to quality standards, effective use of resources and instilling a sense of accountability.
Promotes the use and enhancement of tools, such as case-management technology, to assist in meeting departmental goals and the organization’s regulatory and public interest mandate.
Works with other managers within the department and Professional Regulation Division to coordinate activities and initiate work process improvements to address identified problems.
Continuously refines performance measures and targets to address issues of timeliness and quality.
Promotes the effective application of administrative justice concepts and administrative process techniques to ensure effective application of law and policy in the investigation and discipline processes.
Keeps up to date on relevant case law and ensures analysis and training is provided on applicable decisions.
Fully accountable for substantive and operational supervision and mentoring of Practice Leads, Team Managers, and Administration Manager reporting to the Manager.
Hires, trains, develops mentors and evaluates employees within the department, in accordance with the policies of the organization and best human resources practices and, where appropriate, in consultation with Special Counsel.
Fosters a team environment by demonstrating leadership behaviour, empowering employees and building team capability.
In collaboration with the Administration Manager, develops and administers the departmental budget, assuming overall responsibility for program expenditures.
Provides input into expenditure requirements that will enhance the overall objectives of the Professional Regulation Division.
Performance Goals, Targets and Standards
Establishes and verifies targets and standards related to the departmental operations.
Engages in the continuous improvement of investigatory, discipline and prosecution practices, including monitoring work processes, initiating and implementing change to ensure consistency, quality and efficiency of the processes.
Works collaboratively with other senior staff in Professional Regulation to establish standards and processes for the effective assessment, streaming and resolution of case files throughout the division.
Contributes to the development of policy that will support enhanced regulation.
Identifies gaps and recommends appropriate adjustments and/or changes in policy for the Executive Director’s consideration.
Solicits constructive feedback from staff and other stakeholders in formulating policy proposals.
Attends meetings relating to investigations case process, and Proceeding Authorization Committee meetings.
Relationship and Alliance Building
Consults and works closely with colleagues throughout Professional Regulation, Professional Development & Competence, and the Office of the Complaints Resolution Commissioner.
Maintains ongoing professional relationships with other regulatory and investigative agencies to keep current on developing trends and best practices.
The requirement to maintain a high standard of commitment, ethics, respect, care in service delivery to clients (internal and/or external).
Communication and Interpersonal Skills
The requirement to structure and deliver effective verbal and written communication with clients, staff, licensees, the public, and others in a non-threatening and constructive way.
The requirement to share responsibility for the achievement of team goals and the associated behaviours required for individuals to contribute effectively in a team environment.
The requirement to demonstrate an attitude that consistently strives to improve a standard of excellence for one’s self and for the benefit of the organization, its licensees and stakeholders.
Problem Solving and Judgement
The requirement to identify and analyze problems, determine root causes, evaluate alternative solutions and take and/or recommend appropriate solutions.
Technical Competence / Professional Knowledge
The requirement to apply knowledge and skills to carry out the work and/or provide advice. This also includes the quality of advice given, as well as the requirement to make decisions in the best interests of the organization as a whole.
The requirement to work towards, embrace and lead change in the workplace.
The requirement to behave with integrity, credibility and honesty when dealing with others, as well as the requirement to mentor and develop employee capabilities.
System ID: 2017-1411
Job Type (EN): Full Time
Term (External): Permanent