Oracle Client Success Specialist IV in Toronto, Canada
Client Success Specialist IV
are seeking an experienced Account Manager to manage long term strategic business relationships and drive customer for a defined territory
of existing Oracle Marketing Cloud enterprise clients.
maximum adoption of Oracle Marketing Cloud solutions to earn lifelong customers
by supporting their marketing transformation.
forecasting, negotiating and managing the contract renewal process and meeting/exceeding
quarterly renewal targets by maintaining a high level of client satisfaction
and by being a liaison between our clients and Oracle’s internal resources that
contribute to value realization and remediation.
upsell and cross-sell growth opportunities within a defined existing client
and maintaining relationships with multiple client contacts including senior
executives to understand guide their strategic plans, providing thought
leadership, ensuring clients are feeling supported by the Oracle Marketing
Cloud team and managing escalations.
with peers and the extended Oracle Teams to maximize coverage and adoption and
align on program and account strategies within the Oracle Marketing Cloud GSU
and across Oracle lines of business.
must have a proven track record of achieving sales / renewal targets with
demonstrable measurable success, all while ensuring a high level of customer
years of demonstrated experience selling or supporting SaaS solutions, and
selling to various lines of business as opposed to purely IT. Have
ability to develop an appropriate account strategy, revenue plan, and overall
territory plan to drive revenue.
engaging in high-level business discussions around business case
principles. Marketing domain knowledge is an asset.
professional, authentic, and comfortable managing multiple priorities, and
ensuring a high standard of performance is achieved.
with some travel (25%-50%).
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle
- s internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
Job Type: Regular Employee Hire