Senior Care Center Management LLC Desktop Technician-DKTECH in Texas

Senior Care Centers Corporate

Shift: 1st Shift - Type: Full-time


JOB TITLE*:* Hardware Services Technician

REPORTS TO*:* Hardware Services Manager


As a key member of the Hardware Services Team; the Hardware Services Technician provides hardware troubleshooting, repair, and imaging of all things hardware related including desktop, laptop, kiosk and time clocks. The Hardware Services Technician also ensures timely, consistent, superior hardware support and output quality while working at a swift pace.


  • 2+ years in a desktop support role with an understanding of image creation, operating systems, and component level troubleshooting.
  • Knowledge of computer hardware in an enterprise environment
  • Experience with image creation/capture technologies and methods
  • Knowledge of command line, batch files and scripting
  • Knowledge of a range of diagnostic tools and utilities
  • Familiar with Microsoft Deployment Toolkit and SCCM
  • Detail-oriented with the ability to work at a swift pace
  • Must have strong written, including typing and verbal communication skills
  • Must have excellent organizational and time management skills
  • Demonstrated attention to detailed, accurate documentation
  • Must be self-motivated and able to work in a team environment
  • Previous experience designing and implementing IT projects strongly desired
  • Experience managing and creating Active Directory OU's and Group Policy objects a plus
  • Bachelor's degree in Computer Science or Information Technology field preferred or equivalent experience with software and hardware support
  • Network or System Administration experience a plus


  • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
  • Diagnose system hardware, software and operator issues
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources
  • Create and maintain PC images in a MDT, SCCM environment
  • Provide remote support as needed
  • Assess need for system reconfigurations (minor or significant) based on request trends and make recommendations
  • Log all end user interaction in help desk ticketing system ensuring accurate and adequate annotation
  • Recommend and/or perform remedial actions to provide resolution
  • Ensure proper, timely and professional responses to hardware support requests
  • Assist in project design and scope of work creation for project quotes
  • Hours generally support a balanced lifestyle, however must be willing and able to work long hours and some weekend work as projects/tasks require
  • As this job description is not intended to be all-inclusive, the employee will be expected to perform other duties as assigned


Must have the ability to safely perform movements such as pushing, pulling, lifting, bending, kneeling, reaching and lifting up to 50 pounds with or without reasonable accommodations


As assigned, including some weekends, evenings and holidays; exempt position


JOB TITLE: Desktop Technician-DKTECH

FACILITY: Senior Care Centers Corporate