FedEx Office Center Lead Consultant in Taylor, Michigan

Job Number 1920626BR

Job Title Center Lead Consultant

Employment Type Regular Full-Time

Job Category Retail

Shift Any

Region 049 : Midwest

Address Line 1 23077 Eureka Rd

City Taylor

State Michigan

Zip Code 48180

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Position Summary The Lead Consultant is knowledgeable in all areas of the Center’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating center activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues

General Duties and Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

  • Manages production flow to ensure all production orders are done right and on time

  • Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs

  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management

  • Sets up complex orders and performs multiple tasks at the same time

  • Responsible for ensuring quality during and after production process

  • Ensures communication among shifts

  • Coordinates pick-up and delivery of customer orders

  • May provide leadership to team members on an assigned shift

  • Assists in the training of center team members

  • Collates, sorts and organizes customer orders

  • Operates the Point of Sale terminal (POS), handles financial transactions and makes change.

  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits

  • Follows instructions of supervisors and assists other team members in performing center functions

  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

  • Secondary responsibility for coordination of all shipping related services and activities, to include:

  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates

  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

  • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies

  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • High school diploma or equivalent education

  • 2+ years of specialized experience

  • Excellent verbal and written communication skills

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to stand during entire shift, excluding meal and rest periods

  • Ability to move and lift 55 pounds

  • Ability, on a consistent basis, to bend/twist at the waist and knees

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to work with minimal supervision

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.