Robert Half Technology Helpdesk in Tampa, Florida
We are looking for an analyst with experience in all facets of help desk support. The Help Desk team is integral to our daily operations and ensures our employees have the tools they need to assist our customers. If you are a Help Desk Analyst who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you. The Help Desk Analyst is responsible for overall daily operations of the Help Desk function including:
Delivery, problem escalation/resolution processes and performance monitoring
Ensuring timely resolutions on reported issues and services by evaluating, tracking, escalating, managing, and ensuring timely closure of all requests/problems reported to the support center
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 01070-9500774954
Functional Role: Help Desk/Tech Support I
Postal Code: 33607
Compensation: $15.00 to $22.00 per hour
Requirements: Required Skills:
Demonstrated knowledge of Microsoft Windows Operating systems
Demonstrated knowledge of Apple MacBook's and iMac
Demonstrated of Microsoft Office Products
Experience maintaining and configuring Intel processor computer systems
Proven experience in IT/help Desk
Demonstrated understanding of project management principles
Demonstrated ability to apply IT in solving business problems
Ability to set and manage priorities judiciously
Demonstrated written and oral communication skills
Demonstrated interpersonal/customer services skills
Ability to present ideas in business-friendly and user-friendly language
Self-motivated and directed
Keen attention to detail
Demonstrated analytical, evaluative, and problem-solving abilities
Ability to work in a collaborative environment
Demonstrated understanding of computer systems features, and integration capabilities
Experience in supporting cell phones