Robert Half Technology Helpdesk in Tampa, Florida

We are looking for an analyst with experience in all facets of help desk support. The Help Desk team is integral to our daily operations and ensures our employees have the tools they need to assist our customers. If you are a Help Desk Analyst who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you. The Help Desk Analyst is responsible for overall daily operations of the Help Desk function including:

  • Delivery, problem escalation/resolution processes and performance monitoring

  • Ensuring timely resolutions on reported issues and services by evaluating, tracking, escalating, managing, and ensuring timely closure of all requests/problems reported to the support center

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 01070-9500774954

Functional Role: Help Desk/Tech Support I

Country: USA

State: FL

City: Tampa

Postal Code: 33607

Compensation: $15.00 to $22.00 per hour

Requirements: Required Skills:

  • Demonstrated knowledge of Microsoft Windows Operating systems

  • Demonstrated knowledge of Apple MacBook's and iMac

  • Demonstrated of Microsoft Office Products

  • Experience maintaining and configuring Intel processor computer systems

  • Proven experience in IT/help Desk

  • Demonstrated understanding of project management principles

  • Demonstrated ability to apply IT in solving business problems

  • Ability to set and manage priorities judiciously

  • Demonstrated written and oral communication skills

  • Demonstrated interpersonal/customer services skills

  • Ability to present ideas in business-friendly and user-friendly language

  • Self-motivated and directed

  • Keen attention to detail

  • Demonstrated analytical, evaluative, and problem-solving abilities

  • Ability to work in a collaborative environment

  • Demonstrated understanding of computer systems features, and integration capabilities

  • Experience in supporting cell phones