IGT Operations Analyst III in Tallahassee, Florida
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
Overall Purpose and Objective:
Provide Computer Operations Support to projects including covering day to day operations, shift work in role of supervisor, providing assistance to QA and CAT, provide procedures, checklists and other documentation. May supervise a team of computer operations staff or computer operations support staff and direct the training of new entrants.
Interface with local Operations Manager, Project DTL, and customer staff as appropriate during projects.
Provide support to QA and CAT phases of projects.
Responsible for continuous trouble free operation of computer systems.
Ensure adherence to prescribed schedules and operating policies and procedures.
Assist in the recruitment and selection of operations personnel.
Make recommendations regarding improved operating systems, tools, and procedures.
Respond accordingly during system emergencies to minimize financial penalties.
Investigate incidents in the production environment, develop incident reports and other follow up items to the customer base.
3rd level education. Computer related qualifications.
2-3 years experience as a Senior Computer Operator level, 1-2 years Operations Supervisor.
Should be competent in key areas such as GOLS/EUROGOLS/Pro:Sys/UNIX/VMS/SYBASE.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
We thank all applicants for applying; however, only those selected to interview will be contacted.
An Equal Opportunity Employer – Minority/Female/Disabled/Veteran
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .