Nuance Client Account Manager, Software in Sunrise, Florida
At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Imaging team…greater document flexibility for more personal productivity. We are passionate about designing and building secure technology that empowers companies to gain control of their document management processes and ensure their proprietary and customer information is protected.
The Client Account Manager, Software will join our Imaging team who are responisble for producing print/output management, capture workflow and processing solutions. These state of the art products include AutoStore, eCopy, Equtrac and SafeCom.
In this role youwill undertake a range of activities and projects designed to support all aspects of the managing our partnerships. These partnerships are owned by the World Wide Alliance Managers. These activities and projects include from product life cycle project management, partner on boarding, supporting partner quarterly business reviews, process management on behalf of the alliance management team, various special projects to streamline the alliance management process and explore ways to drive the business forward.
This role works very closely with the Worldwide Alliance Managers to provide a unified face to the partners and ensure a synchronised approach on behalf of the partner within Nuance.
Represent partner requirements and ensure they are addressed and maintained throughout all Nuance activities i.e. product development, process and program design.
Providing required content to support the development and delivery Plan of Record both internal and customer facing.
Provide feedback to management on critical factors affecting the business or relationships
Successful completion of all required training courses
Full compliance with corporate, ethics and financial policies
Work with the Imaging BU to coordinate and cascade corporate directives
Project manage the complete Nuance product lifecycle from launch to EOL utilising the appropriate resources within the BU.
Project manage from introduction, monitoring and reporting of large cross-partner programs e.g., vertical market kits, configure price quote partner roll out
Forge strong internal relationships with appropriate business leaders
Build direct relationships with key partner contacts within partner’s headquarters and field organizations
Ensure partners are fully enabled to sell and support relevant Nuance solutions
Manage and use regular communication mechanisms to keep partners fully informed of new products, price lists, product updates etc. working closely with the Worldwide Alliance Managers
Provide analysis to support partner management and identification of revenue growth and cross-sales opportunities
Process management including creation and maintenance of:Tools and templates: POR, QBR, meeting planners
Sites used to undertake the alliance management function: SharePoint, the Voice
On boarding of new partners and new products to existing partners. This includes creating the tools, implementing the on boarding process and managing and monitoring through to completion.
Special projects at the discretion of the Worldwide Alliance Director and the Worldwide Alliance Support Manager
Escalation and liaison with operational functions within Nuance on behalf of the partners and the Worldwide Alliance Management team – order process, M&S renewal, sale operations, sales enablement, NPI.
End of Quarter liaison with sales operations and Worldwide Alliance Management team to facilitate all partner orders are visible and ready for process by end of quarter.
Management of regular licensing reports/sell through reporting from partners
Number of years of Work Experience: 3-7
Experience in business analytics and ability to develop comprehensive reports and interpretation
Ability to conduct management level meetings and presentations
Strong project management and organizational skills
Strategic thinking and problem solving
Strong collaboration skills
Proven ability to develop and execute on plan
Excellent verbal and written skills
Ability to promote a positive team attitude to increase productivity of associated team members
Experience using Microsoft applications including SharePoint and familiar with CRM/Sales Force.com
Advanced Excel skills
Willing to undertake travel as required
Product knowledge to be able to maintain discussions with product management and articulate functionality to partners
Hardcopy output industry experience preferred
Recent job experience in solutions and technology would be useful
Education: BA/BS degree, or equivalent, with a major in business or marketing
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5000 – Human Resources Department and let us know the nature of your request and your contact information.