HCA, Hospital Corporation of America Telecom Operator PRN 11pm-7am in Sun City Center, Florida

The PBX Operator/Telecomm Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

  • Answers multiple incoming telephone lines.

  • Obtains necessary information and transfers calls to correct extensions.

  • Provides information to callers as appropriate.

  • Performs overhead paging.

  • Monitors all alarms located in PBX and notifies appropriate personnel as required.

  • Responds quickly and accurately to disaster and emergency situations as required, remaining calm.

  • Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.

  • Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.

  • Assist with maintaining cleanliness, safety and security of the PBX area.

  • Maintains confidentiality, security and integrity of patient and organizational data.

  • Ensures release of information is consistent with all privacy policies.

  • Orients and mentors new staff members.

  • Experience in customer service position.

  • Previous PBX experience is desirable.

  • Ability to fluently speak and understand English.

  • Previous experience in hospital setting preferred.

  • Ability to perform calmly, competently and quickly in emergency situations.

  • Customer service abilities.

  • Ability to perform work that requires frequent standing, bending, reaching and some lifting.

Title: Telecom Operator PRN 11pm-7am

Location: Florida-Sun City Center-South Bay Hospital - Sun City Center

Requisition ID: 00642-3036