HCA, Hospital Corporation of America Senior Voice Engineer in Sugarland, Texas
Why work for HCA IT&S? * For the eighth consecutive year, in 2016, HCA’s Information Technology & Services was recognized as one of the/Top 100 Best Places to Work in IT/by_Computerworld_Magazine. * * *HCA has been recognized by the Ethisphere Institute as one of the World's Most Ethical Companies. * * *You can be a part of a fast growing Fortune 79 company.
SUMMARY OF DUTIESThe Sr. Voice Engineer designs, implements, monitors, and supports the HCA division network and security infrastructure. As a primary technical resource for the division, the Sr. Voice Engineer is responsible for the set-up and repair of division and facility network infrastructure, including the monitoring and diagnosis of network performance, and resolution of network-based incidents and requests reported to the division service desk, especially complex incidents requiring research and diagnostics.The Sr. Voice Engineer maintains the HCA network and security environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of division and facility-based network equipment. This position assists with division and facility-based project planning, strategic planning, 24x7 on-call support with other members of division IT staff, and may be required to supplement facility-based, on-site support to technical resources.
DUTIES INCLUDE BUT ARE NOT LIMITED T * Utilizes software and hardware tools, identifies, and diagnoses complex to advanced problems and factors affecting network performan * Serves as Subject Matter Expert for telephony issues to support division and facility staff for all unified communications issues * Follows established procedures for supporting business service applications, routers, switches, servers, circuits and other telecom hardware infrastructure. * Design, implementation, monitoring, and support of hardware and software to support the division network. This includes, but is not limited to: monitoring routers, switches, and circuits for failures and recommending corrective action. * Creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and division network operations which improve service and repeatability. * Maintenance and support of division and facility-level network security equipment, including but not limited to: network equipment, VPN concentrators, and firewalls. * Participation in and support of division and facility-level technical implementation projects. * Provides 24x7 on-call support based on division IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of network or security-based incidents, equipment failures, etc.. * Aids and trains users on proper use of division and/or facility technology. * Mentors and trains division Technical Analysts and Sr. Technical Analysts, as needed. * Participates in facility-based IT project planning, as needed. * Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Network Engineering, corporate Security, and external vendors to support division and facility operations. * Communicates and escalates incidents and requests beyond scope of ability to senior service resources. * Coordinates and participates in regular division-wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved network architecture and security policies. * Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance. * Aids and trains users on proper use of division and/or facility technology. * Adheres to and supports HCA IT&S standards, policies and procedures. * Maintains and protects confidentiality with regard to all aspects of patient care and employee information. * Adheres to Code of Conduct and Mission & Value Statement. * Performs other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIESRequired:
Strong knowledge of the following: o Supported networks, data architecture, applicable technologies and vendor products o Security systemsPreferred:
o Utilities o Firewall, router, switch hardware and software o Network and routing topology o Diagnostic techniques o Applicable communication protocols and hardware configurations o Statistical and analytical tools for systems monitoring
- Demonstrates broad knowledge of network and security technologies and standards
- Demonstrated ability to multi-task; Possesses strong analytical skills
- Demonstrated customer orientation; strength in analytical, math, and reasoning skills
- Effectively communicates verbally and in writing
- Demonstrated proficiency in MS Office applications
- Provides onsite technology support on projects EDUCATION
- Bachelor's degree in information systems is preferred. EXPERIENCE
- 3 years experience with data networking technologies CERTIFICATE/LICENSE
- Certification in Cisco CCNP/CCDT; CCNA or CCDP preferred.
Title: Senior Voice Engineer
Location: Texas-Sugarland-Field IT%26S - Gulf Coast Division
Requisition ID: 25393-10129