JetBlue Airways Ground Operations Crew PT in Sterling, Virginia

Ground Operations Crew - Part-Time

Position Summary

The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather related conditions.

Essential Responsibilities

  • Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment

  • Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)

  • Works in a ramp environment

  • Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system

  • Operates external aircraft equipment

  • Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

  • Assist Customers with special needs, e.g. Customers who need assistance in boarding

  • Guides aircraft to and from aircraft parking locations

  • Occasionally carry a handheld radio and communicate effectively with proper radio etiquette

  • Occasionally assist with loading and unloading mail, small packages and human remains

  • Ensure and maintain a safe environment and operation

  • Other duties as assigned

Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma

  • Must be at least 18 years old

  • One (1) year customer service, volunteer experience or sales experience

  • Complete fluency in written and spoken English

  • Must be able to adhere to JetBlue Uniform Policy Manual Standards

  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

  • Able to follow safety guidelines

  • Able to perform under pressure and within fixed time constraints

  • Able to work in all types of weather conditions

  • Able to make occasional trips to other locations for training or temporary assignment

  • Must be able to give and receive verbal communication

  • Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers

  • Maintaining a positive, good-natured attitude is essential.

  • Able to lift, push, and pull objects up to up to fifty (50) pounds frequently, and one hundred (100) pounds occasionally

  • Willing to travel and/or work flexible hours/shifts, including holidays and weekends

  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

  • Depending on location, may need to acquire and maintain a United States Customs Clearance

  • Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards

  • Pass a five (5) year United States Postal Service background check

  • Legally eligible to work in the country in which the position is located

  • Pass a ten (10) year background check and pre-employment drug test

Preferred Experience and Qualifications

  • Bilingual skills

  • Previous airline experience

  • Proficient with Microsoft Office suite

Crewmember Expectations:

  • Regular attendance and punctuality

  • Well groomed and able to maintain a professional appearance

  • Potential need to work flexible hours and be available to respond on short-notice

  • When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun

Equipment:

  • Computer/Electronic Tablet and other office equipment

  • Ground service equipment

  • Handheld radios

  • Public Address System

  • Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)

  • Free-standing computer kiosks used to identify and process Customer reservations

  • Light Emitting Diode (LED) screens and signs

Work Environment:

  • Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels

  • Ability to work weekends or irregular shifts

  • Able to make occasional trips to other locations for training or temporary assignment

  • Subject to weather and elevated noise levels within airports

  • Ability to stand for an extended period of time

Physical Effort:

  • Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.

Job ID #:31742Location:Sterling, VA

Area of Interest:Customer ServiceLocation Code:IAD Dulles: Washington Dulles Int'l Arpt ( JetBlue )

Employment Status:Part-Time Regular

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.