The Salvation Army of the Syracuse Area Pathway of Hope Case Manager in Staten Island, New York

Pathway of Hope Case Manager

Job ID


Job Locations

US-NY-Staten Island


Social Services



Compensation Min

USD $20.00/Hr.

Compensation Max

USD $24.00/Hr.

More information about this job:


The Case Manager at the Stapleton Corps will work with the families served by the Stapleton Corps to create unique ‘scopes-of-care’ which will lead a family out of poverty while also cultivating a list of strategic partners with resources that can benefit


  • Cultivate partnerships with other social service providers, churches, and other not-for-profits across Staten Island that offer services that could assist clients being served.

  • Performs casework duties, including meeting with residents, preparing psychosocial evaluations, and obtaining, analyzing, and evaluating data.

  • Develops service plans and makes periodic reports to supervisor on the progress of each case.

  • Carries a caseload and performs record keeping functions as required, case notes, and census statistical reports.

  • Maintains all records with strict confidentiality.

  • Refers residents to agencies and programs as necessary, and establishes a rapport and professional relationship with these agencies.

  • Assists residents in establishing relationships with outside services, and arranges for transportation to appointments.

  • Attends staff meetings as requested by the Corps Officer.

  • Attend training sessions and workshops around the NYC area as requested by Corps Officer.

  • Create process for measuring impact of personalized plans created for clients and measure each case at least two times per year.

  • Prepares workshops and other educations opportunities for clients.

  • Carefully follows the Pathway of Hope model and works with other TSA locations to ensure the greatest possible level of care.

  • Review and determines approval for various forms of support (clothing vouchers, rent assistance etc.) based upon budget provisions.

  • Consistently reports to work on time and is ready to begin work at the start of the shift.

  • Always provides proper notification when late absent.

  • Demonstrates reliability when on-call. Available to work overtime when necessary (only non-exempt employees).

  • Demonstrates the ability to recognize priorities in organization of workflow.

  • Able to perform duties independently, with minimal need of direct supervision.

  • Maintains the confidentiality of clients, shelter/program, agency and/or The Salvation Army.

  • Reports to work well groomed and in compliance with dress code.

  • Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, other staff, volunteers, and co-workers.

  • Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.

  • Projects a good image in dealing with the public and clients.

  • Is willing to make an extra effort to help build a quality case management system.


  • Bachelor’s Degree in Human Services field from an accredited college or university.

  • Working towards a Master’s Degree in a Human Services field preferred

  • Passion for helping individuals escape the cycle of poverty through collaborative work with other community organizations.

  • Willingness to be a part of a The Salvation Army Stapleton Ministry Team

  • Positive attitude and passion for assisting the ministry of The Salvation Army