HCA, Hospital Corporation of America Telecom Operator PT Days in St Petersburg, Florida

The PBX Operator/Telecomm Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice. * Answers multiple incoming telephone lines. * Obtains necessary information and transfers calls to correct extensions. * Provides information to callers as appropriate. * Performs overhead paging. * Monitors all alarms located in PBX and notifies appropriate personnel as required. * Responds quickly and accurately to disaster and emergency situations as required, remaining calm. * Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc.
* Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. * Assist with maintaining cleanliness, safety and security of the PBX area. * Maintains confidentiality, security and integrity of patient and organizational data. * Ensures release of information is consistent with all privacy policies. * Orients and mentors new staff members.

  • Experience in customer service position.
  • Previous PBX experience is desirable.
  • Ability to fluently speak and understand English.
  • Previous experience in hospital setting preferred.
  • Ability to perform calmly, competently and quickly in emergency situations.
  • Customer service abilities.
  • Ability to perform work that requires frequent standing, bending, reaching and some lifting.

Title: Telecom Operator PT Days

Location: Florida-St Petersburg-Northside Hospital %26 Tampa Bay Heart Institute

Requisition ID: 01385-7794