HCA, Hospital Corporation of America Market Patient Experience Educator - South Market in St Petersburg, Florida

South Market (Doctors Hospital of Sarasota, Fawcett Memorial Hospital, Engelwood Community Hospital, Blake Medical Center) based out of Doctors Hospital of Sarasota

_Position Summary:_

_ _

Responsible for developing education programs and training tools that promote a patient-centered culture emphasizing outstanding service and compassion for a market of four hospitals in the HCA West Florida Division. Consults with hospital leaders, staff, and educators as a subject matter expert for patient experience reporting and data analysis.

_Performance Expectations:_ * Acts as the lead faculty for patient experience education at a West Florida Market Education Center. * Executes the strategies and evidence defined by the HCA Patient Experience Collaborative through hospital orientation, continuing education and competency assessment activities. * Acts as a coach and mentor for employee rounding and nurse leader rounding. * Consults with Division, Market and Hospital Educators to include patient experience concepts in all employee education and training programs. * Participates as market faculty for trauma informed care and de-escalation training. * Uses simulation to actively engage learners in demonstration and practice of desired behaviors. * Supports market hospital leaders in their efforts to improve the patient experience by making routine site visits, conducting “secret shopper” exercises, and providing targeted feedback. * Delivers Press Ganey patient experience data reports to the market hospital executive team and assists with data analysis at regular intervals. * Participates in market hospital patient experience meetings when requested.

_Education / Experience: _

  • Bachelor’s degree in healthcare or business administration, organizational development, social sciences, clinical area (i.e. nursing), or education required.
  • Master’s degree preferred
  • 5 years of experience in a healthcare, customer service, or training organization required. _Knowledge/Skills/Abilities: _
  • Working knowledge of the healthcare environment and regulatory requirements regarding patient rights and patient experience
  • Intermediate to advanced skill in using Microsoft Outlook, Word, Excel and PowerPoint
  • Must be able to analyze data, identify quality concerns, and develop and implement plans for improvement
  • Previous experience with project management and process improvement
  • Effective written, oral and electronic communicator
  • Manages multiple priorities effectively _Degree of Supervision:_
  • Must be able to work independently and in a collaborative setting _Work Environment / Conditions:_
  • Standing 40% / Walking 30% / Sitting 30%
  • Position requires work from a shared office, hospital locations, and remote locations.
  • 40% Travel required within the assigned West Florida Division Market

Title: Market Patient Experience Educator - South Market

Location: Florida-St Petersburg-WCF Shared Services

Requisition ID: 01380-7727