HealthEast Hmong Medical Interpreter - Casual Hours in St. Paul, Minnesota

Hmong Medical Interpreter - Casual Hours

Hmong Medical Interpreter - Casual Hours

Job ID 2016-6324

Job Location US-MN-Maplewood

US-MN-St. Paul

US-MN-St. Paul

Category Interpreter Services

Contract Status NH

FTE 0.10

Authorized Hours ..

Shift All Shifts - Day/Evening/Night Rotations

Department Interpreter Services

Overview:

Responsible for the oral interpretation and written translation of communication between patient/family members and medical staff. Serves as a cultural bridge between a minority culture, foreign-based belief system and experiences, and western-trained medical personnel. Enhances the outreach of services to a minority population.

Responsibilities:

  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards

  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes

  • Interprets between patients/family members, providers, nurses and staff

  • Assists with written translation as needed

  • Provides consultation to medical providers as needed

  • Acts as a cultural liaison between non-English speaking patients and providers

  • Promotes inclusiveness and diversity

  • Follows Interpreter codes of ethics and HealthEast policies, department guidelines and procedures

  • Assesses safety of the work area/site and takes initiatives to prevent accidents, according to prescribed HealthEast policy

  • Represents HealthEast at community activities

  • Promotes HealthEast to community providers

  • Identifies HealthEast growth opportunities

  • Maintains productivity records on services provided

  • Maintains record of departmental requests for services provided to evaluate scope of service needed within the organization

  • Examines every interaction for the opportunity to assure customers are satisfied with services

  • Exhibits excellent customer relations with clients, coworkers, referral sources, and others so that HealthEast is known for service excellence

  • Identifies instances in which cultural differences between parties have potential to seriously impair communication, and shares cultural information with both parties that may be relevant

  • Assists speaker in developing an explanation that is understood by the listener

  • Assists with development of education for staff around appropriate interpreter usage

Qualifications:

  • High school graduate or equivalent

  • Native or near native fluency in English and foreign language

  • Formal college level course or equivalent in medical interpreting and Associate degree/Bachelor's degree preferred

  • Training minimum 40 hours - in medical interpreting with Bridging the Gap, University of Minnesota or Century College preferred

  • Essential: NA for Spoken Language Interpreter, Registered on Interpreter Roster List

  • 1 year experience in medical interpreting

  • Health care experience preferred

  • Knowledge of medical setting and basic medical terminology

  • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc)

  • Crisis Intervention: Ability to identify, assess, understand, and cope with a serious situation, especially from the moment it first occurs to the point that recovery procedures start

  • Foreign Language Fluency: Ability to smoothly and quickly read text aloud and/or converse orally with others in a foreign language or ASL

  • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

  • Medical Staff Relations: Builds effective partnerships with medical staff, physicians, fostering open lines of communication and establishing trust

  • Medical Terminology/Spelling: Familiar with medical terminology and medical spelling

  • Multi-Cultural Communication: Ability to interact effectively with people of different cultures

  • Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b)

  • Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills

About HealthEast

At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

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