Hill-Rom Customer Service Representative in St. Paul, Minnesota

Title: Customer Service Representative

Location: United States-Minnesota-St. Paul

Other Locations:

JOB SUMMARY:

The Customer Service Representative for Hill-Rom Respiratory Care will be responsible for interactions with physicians, health care teams, sales teams, and internal teams to answer and resolve a wide variety of inquiries for Acute Care products including The Vest, VitalCough, and MetaNeb.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for interfacing with customers, company sales and/or service representatives

  • Provide front line technical support on products via phone to physicians, HCT, and other Hill-Rom staff

  • Properly identify order types for correct billing and consult on any issues with internal and remote billing teams

  • Enter orders for all shipment and return of Respiratory Care products

  • Quickly and accurately identify and assess individual physician and customer needs and take appropriate action to satisfy those needs

  • Utilizes multiple systems and problem solving skills to attempt to resolve the issue on the call

  • Establish rapport over the phone quickly, and remain positive and upbeat

  • Work closely with Contract Administrator to fulfill contract request

  • Use Hill-Rom systems to process new accounts, track, route and retrieve information

  • Provide customer support with special requests and assist various departments, as needed

  • Responsible for all shipping-related activities and verification for rental agreements and returned items

  • Process all purchase orders received by phone, fax, or email

  • Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions

  • Understanding of GPO, IDN, and pricing agreements

  • Work and understand warranty guidelines and procedures

  • Other duties as assigned

EDUCATION AND/OR EXPERIENCE:

  • Associate‚Äôs Degree in business or related field, or equivalent work experience

  • 5 years of progressive experience in a customer service role

  • Experience with Microsoft Office

  • Outlook and JD Edwards experience preferred

  • Federal Express tracking system experience preferred

  • Previous experience in the healthcare field a plus

COMPETENCIES:

  • Strategic Skills

  • Courageous Leadership

  • Operations Mastery

  • People Skills

  • Energy & Drive