HCA, Hospital Corporation of America Operations Manager - Reconciliations in St Louis, Missouri

The Reconciliation Manger is responsible for overseeing the weekly reconciliations of accounts with balance and placement exceptions. The manager is also responsible for in-depth research of reconciliation exceptions to identify root cause, providing support for recommended action and reporting process gaps and breaks to the department director. Tracking of aged items is also an important responsibility. These objectives are achieved by performing the following duties personally or through subordinate employees.

  • Ensure Self Pay reconciliations, payment verifications/postings, and itemizations are completed in accordance with outlined procedures and timelines.

  • Manage team who review accounts for underpayment and overpayment variances and make sure discrepancies are collected timely and accurately.

  • File management- investigate client files which have not uploaded or processed appropriately and work with IT&S for resolution.

  • Support operational needs across the Self Pay service line in the most automated, efficient and effective manner. This requires a thorough working knowledge of collections operations, systems, processes and procedures. Become proficient in technologies utilized.

  • Establish work flows and processes to support Self Pay collections operations and suggest process improvement where needed.

  • Assists the Operations Director in establishing and monitoring productivity standards, quality improvement and directing staff in meeting department goals.

  • Manages the activities of Team Representatives

  • Screen, interview, hire, train, and evaluate new and existing employees

  • Counsel staff with disciplinary and productivity issues

    Knowledge : Demonstrates knowledge and understanding of organizational policies, procedures and systems. Experience : Minimum three years’ experience in related area OR completion of the Parallon Manager Trainee Program. Have a background in reconciliation of accounts with emphasis in investigation of accounts for underpayments, overpayments. Skills/Aptitudes : Demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

/ Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required. /

Title: Operations Manager - Reconciliations

Location: Missouri-St Louis-St Louis Shared Svcs (SLC SS) - RCPS

Requisition ID: 26581-124860