HCA, Hospital Corporation of America Mgr Ops Ins SLC Ins in St Louis, Missouri
Maintain an adequately trained claim processing staff to handle current production goals within department(s). Monitor and ensure that the daily production goals and quality of work are being achieved by the staff. Track production on proper forms and documentation.
Maintain and monitor weekly/monthly payroll and scheduling for all staff which includes time off & OT issues. Approve employee time records. Manage time off requests to ensure no department impact on production goals.
Perform weekly QA audits. Achieve and maintain acceptable scores and functions as outlined in the QA program. Fill out the proper forms. Audit the assigned number of accounts per day following a set schedule.
Provide coaching and development daily through informal observation and formal monitoring. This includes monitoring telephone calls, voice and emails and conducting side-by-sides and/or coordinating such activities with the Trainer. Conduct daily coaching sessions with staff members and provide performance feedback. Complete and maintain required documentation regarding performance and training/development needs. Review documentation with staff members. Responsible for creating cohesive team environment
Ensure staff understands and follows processing procedures. Coordinate with Director any required changes.
All other duties as assigned.
Knowledge : Working knowledge of insurance claims processing, including Medicare processing. Capable of meeting production goals through subordinates. Bachelor's degree in Business or a related field or a combination of relevant work experience and training including familiarity with Coding, CPT, Medical Terminology and Credentialing.
Experience : At least 3 years’ experience in hospital or physician insurance follow-up and resolution including 2 years in a supervisory role. Experience with standard office software products a must.
Skills/Aptitudes : Demonstrated leadership, analytical, communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan, organize and exercise sound judgment. The capability to motivate employees, encourage team work and create a positive, effective work environment. Understanding of CPT & ICD-9 coding.
Title: Mgr Ops Ins SLC Ins
Location: Missouri-St Louis-St Louis Shared Svcs (SLC SS) - RCPS
Requisition ID: 26585-124395