HCA, Hospital Corporation of America Div Business Analyst -SP in St Louis, Missouri


· Process Improvement – Continually assess the efficiency of Operations work flows, practices, processes, procedures and/or systems.

  • Review efficiency and effectiveness of operations efforts such as Skip Tracing, Medicaid eligibility checks, Electronic Claims Status checks, charity determination, and etc.

  • Improve integration between dialer and Operations collections application(s)

  • Evaluate inventory strategies, including conducting champion challenger tests

  • Improve process integration between inventory strategy, dialer campaigns, capacity planning and floor execution

  • Create process documentation

  • Business Analysis:

    o Establish benchmark performance metrics for services, centers and employees

    o Assess customer profitability

    o Generate relevant reports

    o Develop, analyze and interpret key performance indicators (KPIs)

    o Review performance at multiple levels (client, geography, program type, patient type, etc.) and share insight

    · Ad hoc requests from management

    · Communicate results of analysis to various levels of the organization including executive leadership

    · Some travel may be required


    · Excellent analytical and problem solving skills

    · Ability to document processes, identify gaps and improve procedures

    · Disciplined, able to pay close attention to detail.

    · Ability to manage multiple initiatives concurrently and meet deadlines

    · Self-motivated

    · Excellent written and verbal communication skills. Ability to effectively present data and reports at all levels of managements

    · Strong Technical skills and knowledge of Business Objects, SQL, and relational databases

    · Demonstrate advanced skills in MS Office (Excel in particular)

Title: Div Business Analyst -SP

Location: Missouri-St Louis-Corporate - RCPS

Requisition ID: 26571-124140