Express Scripts Associate Account Manager in St. Louis, Missouri

POSITION SUMMARY

The Associate Account Manager will provide advanced service support within Account Management Services. The Associate Account Manager will provide client facing support, non-standard reporting, research member issues and assist with benefit set up and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. The primary measure of the Associate Account Manager’s performance is by way of client satisfaction and client retention results.

This role travels and the candidate needs to live in the Michigan, Ohio or Indiana.

ESSENTIAL FUNCTIONS

  • Assists the Account Management team by providing client facing support.

  • Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.

  • Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty. Also responsible for compliance goals and contributes to non-qualified responses on the SAS70.

  • Assist with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues; collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.

  • Assist with both standard and non-standard reporting/analytics as needed.

  • Serve as the voice of the client within Express Scripts to drive continuous service improvement.

QUALIFICATIONS

  • Bachelor’s degree in relevant discipline or equivalent work experience.
  • Strong PC skills including Microsoft Office products, e-mail and the Internet; Excellent verbal and written communication and presentation skills; Strong analytical and problem solving skills.
  • Knowledge of the healthcare and PBM industry preferred; Strong focus on book of business client satisfaction and client retention results; Demonstrated ability managing projects, utilizing proven project management processes; Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

ABOUT THE DEPARTMENT

As a member of the Sales and Account Management team, you will serve as the face of Express Scripts for our clients. When team members aren’t out winning new business, they are focused on managing relationships and retaining current clients.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.

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