WASHINGTON TRUST BANK WM&AS Support Service Assistant Manager in Spokane, Washington

Title WM&AS Support Service Assistant Manager Location Spokane Main Office City Spokane State WA Incentive Eligible No Requisition Number 16-0304 Description Overview This position is responsible for hiring and management of Support Service Account Analysts and performs in the capacity of the Support Service Manager in their absence. This position is responsible for the inventory, review and monitoring of key controls and certification for the WM&AS Support Services team. This position will ensure that all reviews and certifications are timely, well documented and that all exceptions are monitored and cleared. This position will also ensure that exceptions are reported to management and key committees as required. This responsibility includes creation and maintenance of all related policies and procedures. Essential Functions Supervisory Functions: Responsible for hiring and managing a team of Support Service Account Analysts. Acts in the capacity of the Support Service Manager in their absence. Supervises assigned work groups on a daily basis to ensure personnel are trained and/or cross-trained to meet department needs and competency requirements. Acts as a resource for addressing and resolving employee conflict. Provides on-going supervisory support and training to team members. Develops ideas for recognition, rewards, staff motivation and retention. Conducts interviews and makes recommendations for hiring. Conducts department orientation and facilitates with new hire paperwork for assigned team members. Acts as team resource in regards to benefits, payroll and company policies. Other Functions: Provides quality service to our clients by assisting Relationship Teams with prompt, timely and accurate information as needed to support client relationships, as well as the overall goals of the department and bank. Serves as a trusted business partner by answering Relationship Team questions promptly and effectively, suggesting expert solutions within assigned realm; seeks counsel from Support Service Manager as needed for solving unique or difficult problems. Provides necessary Support Service documentation for internal and external audit and exam requests. Reviews all new and existing policies and procedures to identify required changes and enhancements to Support Services key controls and certifications. Completes all tasks with due diligence and accuracy to ensure internal and external client experience is positive. Cultivates a positive working relationship with WM&AS regional offices. Assists Account Analysts as needed to promote an efficient team environment and ensure appropriate work service levels are maintained and critical deadlines are met. Acts as project lead on various projects at the direction of the Support Service Manager. Provides oversight for system enhancement testing. Performs other duties or special projects as assigned. Performs the following Middle Office process points: Fee Revenue Certification, processing of regional allocations and reporting to the Finance depart of the bank. New Account 90 day Critical Fields Review. Certification of House Accounts. Preparation of Exception reports for Management and Risk Management Committee (RMC) as required. Periodic internal vault audits. Preparation of monthly collateral for bonds pledged trust deposits report. Quarterly Certification of outstanding checks, initiation and monitoring of corrective measures needed and marking for escheatment if necessary. Monitoring and correction of CIP exceptions delivered by BSA department of the bank. Quarterly review, research and certification of worthless assets inventory including PREM eligible assets identified by sub-custodians. Certification of Monthly Shareholder custody and control balancing. Certification of Daily Cash Management and Settlement activities and moni