Midcontinent Communications Technical Operations Supervisor in Sioux Falls, South Dakota

Requisition Number

16-0447

Post Date

11/29/2016

Title

Technical Operations Supervisor

City

Sioux Falls

State

SD

Description

Your future is bright at Midco, the leading provider of Internet and Ethernet, cable TV, phone, home automation and advertising services in the Upper Midwest. More than 300,000

residential and business customers count on Midco services in 335 communities in Minnesota, North Dakota, South Dakota and Wisconsin. Midco is investing in more advanced gigabit Internet technology, which will be delivered to most customers by the end of 2017.

JOB PURPOSE

Manage the Business Network Engineering Network Technician staff, assisting staff with processing customer inquiries and contract fulfillment.

ESSENTIAL FUNCTIONS

  • Supervise staff and provide direction to the Network Technicians for customer facing network builds.

  • Provide timely performance feedback and coaching; including but not limited to: annual reviews and management of disciplinary and performance issues.

  • Participate in the installation and ongoing maintenance of Midco and customer networks, and support various groups within Midco by helping to resolve escalated issues andproblems.

  • Plan and execute formal technical training for Network Technicians; mentor and assist with the growth and development of the staff.

  • Plan and implement advanced layer 2 network augments.

  • Implement advanced layer 2 switching configurations.

  • Understand intermediate routing configuration.

  • Resolve most Layer 1,2 and 3 issues.

  • Support installations and maintenance of Midco and customer networks.

  • Assist management in the budgeting process by providing ideas, justification, and documentation.

  • Work with vendors to assist in design, installation, and troubleshooting.

  • Participate in the network management and maintenance of routers, switches, etc, and provide assistance handling network outages and problems.

  • Assist in the implementation and documentation of LAN, WAN, and MAN networks.

  • Provide effective problem solving support for a variety of Midco’s groups, including Customer Service, Engineering, NOC, etc. Report significant activity to the NOC and keepdetailed statistics regarding these activities.

  • Provide assistance with projects, including diagramming, reporting, documenting, time management, etc.

  • Provide effective “on call” support and be prepared to work other than regular business hours as necessary.

  • Monitor expenses, purchase orders and receiving documents for Network Technician transactions.

  • Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

  • Effectively communicate with other departments to handle any escalating issues in a timely manner.

  • Function as an effective team member while supporting the efforts and concepts of other departments.

  • Support the mission, vision, and values of Midco.

  • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.

  • Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.

  • Possess strong problem solving and decision making skills while using good judgment.

  • Multi-task and change from one task to another without loss of efficiency or composure.

  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.

  • Identify opportunities for improvement while creating and implementing viable solutions

  • Actively follow Midco policies and procedures.

  • Perform other duties as assigned.

  • Adhere to Midco privacy guidelines to ensure each customer’s privacy.

  • Maintain regular attendance as required by your position.

EXPERIENCE AND EDUCATION

  • Bachelor’s or Associate’s degree in relevant industry required and/or equivalent job experience.

  • CCNA required, CCNP preferred.

  • Two to three years’ managerial experience preferred.

  • Five years’ network experience in the telecommunications field required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 60 lbs.

  • The noise level in the work environment is moderate.

  • Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midcontinent Communications is an Equal Opportunity/Affirmative Action employer. M/F/D/V


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.