Hill-Rom Field Service Technician I in Shreveport, Louisiana
Title: Field Service Technician I
Location: United States-Louisiana-Shreveport
The primary duties of a Field Service Tech I (FST I) involves pick-up and delivery of medical equipment using a company provided box truck or van at customer/healthcare facilities. Additionally, the FST I will perform minor repairs and routine parts upgrades. This position works as part of an on-call rotation that involves a 24/7/365 operation. This position involves direct customer contact and will include frequent patient transfers. Also responsible for following identified safety procedures.
Execute pre installation maintenance, including ‘preventive maintenance’ and ‘between patient inspection’ and modification procedures on various Hill-Rom products
This position also involves using a company provided mobile device to update completed work as well as view instruction manuals used in performing repairs.
Required Experience,Education and Qualifications:
High schooldiploma or GED required; applicable technical or trade school trainingpreferred
Validdriver's license and driving record that meets Company standards
Obtain andmaintain a DOT physical card required
Ability toread, comprehend, interpret, analyze, and apply technical information includingbut not limited to technical manuals, technical bulletins, schematics, etc.
2 years ofcustomer service experience
Strongcomputer skills to perform assignments including proficient use of requiredsoftware programs including MS Word, MS Excel.
Experiencewith medical devices, FDA regulated products preferred.
Mastery ofbasic mathematical skills – addition, subtraction, multiplication, division.
NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation
Please referto the Physical Demands Supplement for complete physical requirements of thisposition
The noiselevel in the work environment is usually moderate.
Must wearpersonal protective equipment including but not limited to safety shoes, eyeprotection, gloves, and protective clothing. Gloves supplied include both latexand non-latex materials.