Unisys Position Opening at Unisys in Shanghai, China
Be responsible for providing the entry level telephone technical support for hardware such as: Laptops, Desktops, PDA's, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Typically provides effective telephone technical support for various clients.
Escalates complex problems to higher level of expertise within organization.
Provide support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions.
Handles calls within product/client phone queues as directed.
Performs required troubleshooting on all calls, and escalates, as necessary, any calls outside agent's established technical knowledge boundaries.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution.
Effectively communicate with members of management and technology support teams.
Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
To work in a shift pattern and be flexible.
Skills and Capabilities Required:
Have good IT knowledge & background (OS, Application software, Networks & IT infrastructure)
Good in trouble shooting application problems
Good communication skills and customer services oriented
At least 1 year's relevant experience; preferably with a telephone customer service positions with multi-national information technology companies
Completed Technical Certifications such as MCSE, MCITP are preferred.
Fluent Japanese skills
Unisys is a leading provider of high-value services, software and solutions that deliver sustainable value to many of the world’s largest companies and governmental agencies. Unisys provides secure, consultative, industry-specific solutions and services for government, financial services, travel and transportation, life sciences and commercial organizations. With Unisys as a partner, clients can secure the trust of their own customers – and deliver today on the demands of tomorrow.
PeopleSoft Req Number: 300234
Job Location: CHINA / Shanghai / Shanghai
Full/Part Time: Full Time
Job Category: Client Services/Support