Agilent Technologies, Inc. Customer Service Representative in Shanghai, China



Through and in depth knowledge of the entire management processes and systems, as well as a very good understanding of customers and markets, supports the business for a defined portfolio of customers. The CSR is responsible for all order management activities, including quotes, order entry, order management, inventory management and invoicing, with the goal to help generate orders and revenues, based on current policies, procedures and guidelines. The CSRs will work closely with Accounts Managers, Solution Units, Logistic Centers to communicate and deliver information. The CSRs will work with other departments, like Global Finance, Legal, in order to provide high quality services to customers.


  • Generate quotes upon Accounts Managers' or customers' requests in SAP

  • Enter valid orders to initiate product shipment

  • Manage orders to ensure complete and on time delivery

  • Manage inventory effectively

  • Create on time invoices upon delivery or completion of installation

  • Manage returned and defective products to Logistic Centers and provide credits to customers

  • Contribute to continuous quality improvements to ensure business compliance

  • Participate in process improvement and simplification projects

  • Take ownership of customers' issues and resolutions

  • Establish and maintain effective communication with production, supply chain and customers

  • Ensures highest level of customer satisfaction(internal and external)



  • Bachelor Degree, with 2 – 4 years of customer service relevant experience will be a plus

  • Fluent spoken and written English

  • Working knowledge of SAP application will be a plus

  • Ability to work successfully in a team environment

  • Customer satisfaction oriented

  • Able to work under pressure

  • Able to resolve problem and deliver commitment

Date Posted: 18/Oct/16

Requisition: 2068327

Job Title: Customer Service Representative

Company: Agilent

Business: Global Infrastructure

Job Category: Customer Service

Job Sub-Category: Customer Service Operations

Region: Asia Pacific

Country or Area: China

State/Province: Shanghai

Town/City: Shanghai

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: No

Duration (Temp Positions Only): Not applicable