University Hospitals Supervisor, IT Clinical Applications in Shaker Heights, Ohio

Supervisor, IT Clinical Applications

University Hospitals

Shaker Heights, Ohio United States

University Hospitals (UH) is a community-based healthcare system which serves patients at more than 150 locations throughoutNorthern Ohio, including seven wholly owned and four affiliated hospitals.

Committed to advanced care and advanced caring, UH encompasses the regions largest network of primary care physicians, outpatient centers and hospitals. The network also offers specialty care physicians to treat almost every disease and condition, skilled nursing, elder health, rehabilitation and home care services, and occupational health and wellness. University Hospitals is the second largest private sector employer in Northeast Ohio and is within the top five largest private sector employers in the state ofOhio.

This position supervises critical clinical applications and requires an extensive understanding of the assigned clinical applications that support the enterprise clinical departments and/or departmental applications.

Essential Duties:

Directly supervises staff members, and is responsible for ensuring their work output is satisfactory and their concerns are resolved. Is responsible for all hiring and related personnel decisions, completing routine performance review evaluations, training, scheduling, and the like.

Initiates and maintains positive relationships with key customers and co-workers.

Partners with customer departments and team members to translate business requirements into viable solutions, with attention on customer service.

Leads discovery, planning or follow up sessions with key customers.

Leads regular status sessions with key customers.

Acts as a liaison with vendors; participates in vendor or system selections.

Participates in rotational 24x7 Exec On Call responsibilities for major system outages, disaster management and change control as needed.

Partners with the Project Management Office to support all phases of project implementation as needed.

Facilitates change management, insuring integration of industry standards and practices.

Displays commitment to the mission of the hospital and its values while maintaining high standards of integrity.

Position Requirements:

Minimum 5 years experience in healthcare IT environment supporting clinical applications such as the following is required:



Laboratory systems (CoPath, Soft Lab, HCLL Blood Bank)

Radiology systems



Pharmacy systems (Management, dispensing)

Eclipsys Sunrise Clinical Manager

Perioperative systems (Picis)

Cardiology systems (HeartLab)

Minimum 2 years experience in a clinical environment is required.

Must be detail-oriented and organized, with good analytical and problem solving ability.

Notable client service, communication and relationship building skills required.

Ability to function independently and as a team player in a fast-paced environment required.

Must have strong written and verbal communication skills.

Demonstrated ability to use Microsoft Office suite and general office equipment (i.e., printers, copy machine, FAX machine, etc.) required.

Knowledge of MS Visio and Project required.

Knowledgeable of ITIL standards required.

Disaster Recovery testing experience required.

Knowledge of LAN, DNS, and networking required.

Knowledge of SQL databases required.

Ability to work with servers and apply software upgrades required.

Knowledge and experience with HL7 Interfaces required.

Knowledge and experience with SQL based applications required.

Change Management experience preferred.

Education Requirements:

Bachelor degree in Computer Science/Business Management/Nursing/Pharmacy required.

License Requirements:

Will maintain clinical licensure as required by state law.