Amazon.com Investigation Specialist, German Language in Seattle, Washington
Amazon.com is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Risk Investigations Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce space, previous fraud experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Risk Investigator position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone and email.
Productivity, quality assurance & timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit.
** This position is unable to sponsor H1-B work visa.
Ability to compose a grammatically correct, concise and accurate written response
In-depth experience with Microsoft Office, including Outlook, Word, and Excel
Experience with SharePoint and Access
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Experience in end-to-end projects or process improvement initiatives
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
Self-disciplined, diligent, proactive and detail oriented
Flexibility to work various shifts, including working one weekend day or alternative start-end times
German language fluency, written and verbal
Experience in eCommerce Fraud Operations
Ability to use SQL to query large data sets
Flexibility to work overtime hours as per business requirement
AMZR Req ID: 466629