Investigation Specialist, German Language in Seattle, Washington is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Risk Investigations Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce space, previous fraud experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Risk Investigator position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone and email.

Productivity, quality assurance & timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit.

** This position is unable to sponsor H1-B work visa.

  • Bachelor's Degree

  • Ability to compose a grammatically correct, concise and accurate written response

  • In-depth experience with Microsoft Office, including Outlook, Word, and Excel

  • Experience with SharePoint and Access

  • Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns

  • Experience in end-to-end projects or process improvement initiatives

  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

  • Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

  • Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses

  • Self-disciplined, diligent, proactive and detail oriented

  • Flexibility to work various shifts, including working one weekend day or alternative start-end times

  • German language fluency, written and verbal

  • Experience in eCommerce Fraud Operations

  • Ability to use SQL to query large data sets

  • Flexibility to work overtime hours as per business requirement

AMZR Req ID: 466629