CHILDRENS HOSPITAL & Family Service Coordinator in Seattle, Washington
Number of Openings: 1 Requisition Number: 16-13888 Job Title: Family Service Coordinator Department: 13340-Autism Center City: Seattle State: Washington Location: Lisa Li Secondary Location: Union: None Work Status: Regular Shift: Day Shift FTE/Hours per pay period: 1.0 FTE (80 hours per bi-weekly pay periods) Hours Per Shift: 8 Call Hours: Work Days: Monday-Friday Salary: Depends on Experience Job Description: Coordinate patient encounters and provide patient support services to ensure that each customer encounter is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement. Duties may include: scheduling patient appointments, coordinating care with other services and minimizing access delays, processing incoming referrals, triaging patient telephone calls to appropriate resources, collecting and/or updating demographic and financial information, investigating pre-authorizations and approval for insurance, checking in patients, processing co-pays and patient charge documents, and establishing systems and resources to improve processes and efficiency of the patient experience. Requirements: Required Education/Experience: - High School Diploma or equivalent - Minimum of one (1) year customer service and/or administrative support experience Preferred: - Bachelor's Degree - Minimum of three (3) years experience working in a health care setting or related field - Significant experience working with the general public in a health care/customer service environment - Familiarity with other cultures/bilingual skills Seattle Children’s is committed to equal employment opportunity for all persons and does not discriminate with respect to hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of race, color, religion (creed), sex, gender identity or expression, sexual orientation, national origin (ancestry), disability, age, genetic information, marital status, citizenship, pregnancy or maternity, protected veteran status or any other status protected by applicable national, federal, state or local law.