Landmark Health Customer Care/Outreach Specialist (Temporary) in Seattle, Washington

Landmark Health is a rapidly growing organization committed to improving healthcare for patients with complex medical needs. Landmark partners with health plans nationwide to bring high-quality, compassionate medical care to patients. Landmark represents the future of healthcare and you can be an integral part of that change. As a startup company, Landmark appreciates employees who bring innovative ideas and solutions.

As the member’s first point of contact, the Outreach Specialist holds a pivotal position in the organization. We reach out to members who qualify for this program included in their health plan with a consultative, compassionate approach. Compensation includes competitive pay plus bonuses and excellent benefits.

The opportunity is available if you:

  • Are relationship oriented and value customer service

  • Effectively communicate over the phone

  • Have a dynamic and engaging personality

  • Possess a positive, can-do attitude

  • Have persuasion skills

  • Pay attention to detail and plan several steps ahead

  • Enjoy helping people or have interest in health policy or public health

  • Are a team player that enjoys a fun and competitive environment

  • Want to learn while being coached and challenged

As an Outreach Specialist for Landmark Health, you will:

  • Introduce the program’s value to members

  • Utilize exceptional customer service skills

  • Make outbound calls to members and answer inbound calls

  • Schedule patients for their first visit

  • Consistently demonstrate proficient data entry skills

  • Maintain confidentiality in a professional manner

  • Demonstrate efforts to maintain and improve job specific competencies

  • Multi-task while answering our busy phone system

  • Perform special projects

  • Bachelor’s degree or equivalent experience preferred

  • Experience in customer service/sales/call center strongly preferred

  • Bilingual candidate preferred, but not required

Please follow these links to learn more:

Landmark Website

Why work at Landmark?

Making an impact