HCA, Hospital Corporation of America Senior Client Service Analyst in Schaumburg, Illinois

/HealthTrust (legally known as HealthTrust Purchasing Group, LP) is committed to strengthening provider performance and clinical excellence through an aligned membership model and the delivery of total cost management solutions, including supply chain solutions and a contract and service portfolio unparalleled in quality, scope and value. HealthTrust serves 1,350 acute care facilities and members in more than 15,000 other locations, including ambulatory surgery centers, physician practices, long-term care and alternate care sites./

Job Summary - Responsible for supporting and maximizing the value of the AdvantageTrust group purchasing program to AdvantageTrust members. The Senior Member Specialist responds to member inquiries, serves as key customer-service liaison to members, assists new members in completing applicable ‘letters of commitment’ and applicable ‘declaration forms’, supports new member cost analysis and product comparison ensuring accurate illustration of the program’s benefits, and completes and maintains vendor and member reporting metrics. This job is located in the Schaumburg, IL satellite office.

Duties (included but not limited to):

  • Customer-service liaison for AdvantageTrust members.

  • Support new members through their AdvantageTrust implementation /on boarding process.

  • Assist in resolution of vendor product or service issues.

  • Coordinate with members to complete required ‘letters of commitments’ and ‘declaration forms’.

  • Utilizing data query tools, such as Sales Reporting, CatScan, vendor spreadsheets, etc. to create and maintain metric reporting, integrating data from multiple sources.

  • Perform new member cost analysis and product comparison ensuring accurate and clinically sound illustration of program benefits.

  • Facilitate data management communications to stakeholders, driving compliance and increasing revenue

  • Performs other related duties as assigned

    EDUCATION Bachelors degree preferred

    EXPERIENCE Minimum 3 years’ customer service experience required – healthcare experience, particularly healthcare group purchasing experience, a plus. Medical product knowledge highly desired. Experience working with physicians, surgery centers and long term care facilities is a plus.

Title: Senior Client Service Analyst

Location: Illinois-Schaumburg-Corp HPG Schaumburg IL Office

Requisition ID: 10250-1279