Quest Diagnostics Analyst, Conn Ops II - Schaumburg, IL in Schaumburg, Illinois
The Journey Begins with you.
There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.
At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek an Analyst, Conn Ops II - Schaumburg, IL.
Schedule: Monday - Friday, 8am - 5pm, Day Shift
Salary dependent upon experience
REQ # 3768747
Coordinates interaction between Sales, Client, Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation, training, upgrade, relocation or removal of the connectivity products.
Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices.
Managing the timely installation, training, upgrade, relocation or removal of the products Coordination and implementation of: o Phone, DSL Cable-modem communications and Cabling
Preparation and performance of ASCII downloads
Ensuring patient historical results are available to client where possible
Working with Dispatchers and others to schedule installation events.
Single Point of Contact with Client and Sales for status of installation and service
Follow up with clients to ensure satisfaction with installation and training.
Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk Analysts
Conduct a phone survey with the client to identify best Care 360 product for the Client Ensuring accurate and complete paperwork for Installers
Performing post-installation survey to ensure quality.
Effective verbal and written communications with technical and non-technical individuals Qualifications:
Strong commitment to customer satisfaction through teamwork.
Experience with Web based applications required
Experience with Care 360 application desired
Excellent written and verbal communication skills
Excellent interpersonal skills
Excellent administrative type time management, follow-up and organizational skills
Experience in troubleshooting technology related issues
A combination of Information Technology, Customer Service and Project Management skills, or equivalent training A+ certification desirable
Basic Networking knowledge required
Be available for travel to client sites, including overnight and outside business hours, as required In addition, the Sr. Level position requires: Experience in leading teams in successful projects.
In-Depth experience in troubleshooting, and problem management.
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. ]
How To Apply
Please Log In or Register to Upload a Resume and complete the online Application. Because of the large number of applicants to job openings, Quest Diagnostics will only contact candidates to be interviewed
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
Job Title: Analyst, Conn Ops II - Schaumburg, IL
Job ID: 3768747
Location: 506 E State Pkwy
Full/Part Time: Full-Time