Veterans Affairs, Veterans Health Administration Program Support Assistant in Santa Cruz, California

Job Overview

Job Overview

Vacancy Identification Number (VIN) 1999230

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA Palo Alto Health Care System (VAPAHCS) consists of three inpatient facilities located at Palo Alto, Menlo Park, and Livermore, plus seven outpatient clinics in San Jose, Fremont, Capitola, Monterey, Stockton, Modesto, and Sonora. These facilities provide some of the world's finest medical care and cutting-edge technology.

VAPAHCS is a teaching hospital with an affiliation with the Stanford University School of Medicine which provides a rich academic environment including medical training for physicians in virtually all specialties and subspecialties. Our Health Care System operates over 800 beds, including three nursing homes and a 100-bed homeless domiciliary - all to serve more than 67,000 enrolled Veterans.

You can learn more about VAPAHCS by visiting

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

NOTE: Declining to be interviewed, failure to respond/accept interview attempts, or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.


Work Schedule:8:00AM to 4:30PM Monday Through Friday

Position Description Title/PD#: Program Support Assistant/6369-A



The purpose of the Readjustment Counseling Service program is to assist combat veterans of World War II, Korea, Vietnam, Lebanon, Grenada, Panama, the Persian Gulf; peacekeeping veterans of Somalia; Global War on Terrorism; those who were sexually assaulted during their military service; veteran or member of the Armed Forces, including mortuary services to the causalities of combat operations or hostilities, but who at the time was located outside the theater of combat operations or area of hostilities; and veteran or member of the Armed Forces, including a member of a reserve component of the Armed Forces, who engaged in combat with an enemy of the United States or against an opposing military force in a theater of combat operations or an area at a time during which hostilities occurred in that area by remotely controlling an unmanned aerial vehicle, notwithstanding whether the physical location of such veteran or member during such combat was within such theater of combat operations or area. Special attention is given to veterans who have not achieved adequate social, psychological, and/or vocational readjustment as a result of their military experience. Veterans, particularly combat theater veterans, are known to have multiple problems associated with self, significant others, work, relations with society, as well as problems related to their military experience that require specialized readjustment counseling and related services.

* The major duties and responsibilities include, but are not limited to:*

  • Data Entry, Collection, and Analysis
  • Organizational/Support Services
  • Administrative Work
  • Time Keeping
Supervisory Status


Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

Status Candidates (Merit Promotion and VEOA Eligibles)

Questions? This job is open to 2 groups.

Job Requirements

Job Requirements
Key Requirements
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Time-in-grade restrictions MUST be met by the closing date.*
  • Selective Service Registration is required for males born after 12/31/1959.

To qualify for this position, applicants must meet all requirements by the closing date Friday, September 01, 2017 of this announcement.

Specialized Experience: Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

  • Performing a variety of duties in support of data entry, collection, analysis, and preparation of reports for Mental Health programs.
  • Maintaining databases and related files for Mental Health programs.
  • Conducting administrative matters independently, prioritizing the work to assure that deadlines are met. They will also be responsible for coordinating building maintenance and other required service
  • Maintaining oversight and processing of incoming and outgoing materials such as correspondence, reports, memorandum and requests for computer access.

There is no educational substitution for the GS-06 Level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: There are no unique physical demands required other than the ability to work under frequent telephone and/or personal contact interruptions by staff, Veterans, families, and visitors. Most of the work is sedentary, but some mobility is required such as walking, standing, bending, lifting, and carrying light items such as books, papers, and files. Occasionally, some mobility via either shuttle bus or government car may be required between divisions.

Time-in-Grade Restriction:* Applicants who are current Federal employees must meet time-in-grade (TIG) requirements. TIG means you have held a GS grade for 52 weeks [or are within two (2) pay periods/four (4) weeks of possessing 52 weeks] at the closing date of this announcement. For a GS-06 you must have served 52 weeks at the GS-05 level. Note: You must submit copies of all SF -50s to clearly demonstrate that you meet the 52 week time-in-grade requirement. Examples of SF-50s to include: Within Grade Increase(s), Promotion(s), and/or Appointment action(s).

Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification pointscan be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides is an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Other Information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP)provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 2017-08-12 to 2017-09-01

Salary: $42,767 to $55,595 / per year

Pay scale & grade: GS 06

Series: 0303 Miscellaneous Clerk And Assistant

Appointment type: Temporary NTE 12 Months

Work schedule: Full Time

Job announcement number: VK-17-MS-1999230-BU

Control number: 476887200