ADP USA Strategic Relationship Manager in San Dimas, California

ADP is hiring a Relationship Manager. In this role, you will promote and manage effective relationships with ADP Employment Tax clients. As the liaison with the client and as a client advocate, the Relationship Manager is the key contact within the senior levels of the client's organization. Understanding the clients' short and long term goals, the Relationship Manager serves as a facilitator of prospective new business, new feature/product opportunities, and creates /executes on an account strategy that assists in delivering a value based relationship with each client. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: * Coordinates with internal and external resources to ensure client issues are addressed and resolved * Has responsibility for client retention, satisfaction, reference ability, and revenue/profitability growth * Responsible to build and grow strategic relationships with BPO's/Service Provider and high profile, Large revenue clients * Negotiates operational issues and contract opportunities at the BPO/Service Provider and client executive level * Partnership with Sales and coordinate securing additional business opportunities * Partnership with business consultants and sales leadership to provide updated sales tools to accelerate sales volume * Focuses on securing contracts and SLA's with the BPO/Service Provider and business * Engages client decision makers to understand client vision and goals in outsourcing through ADP * Engages client during implementation and throughout remainder of client life cycle * Coordinates efforts with the Program Manager * Executes quarterly Account Reviews with client executives QUALIFICATIONS REQURED: * Education: BS/BA in Business discipline * Minimum of 5 years of servicing large National Account size clients in related industry in the area of professional services, system implementation and/or client service for HR, payroll or finance systems * Ability to travel up to 35%