iHeartMedia Messaging and Directory Services Engineer in San Antonio, Texas

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.


Job Summary:

As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stations’ hundreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.

The Messaging and Directory Services Engineer is responsible for escalation of critical issues and tier-3 problem management, working with Service Desk staff to identify and remediate issues as they arise. Messaging and Directory Services Engineers practice excellence in customer service, supporting over 800 Radio markets and worldwide Outdoor advertising branches. The Messaging and Directory Services Engineering team interfaces directly with local market business users and IT staff to build positive relationships and enable productivity and collaboration.


  • Respond to customer requests and work with Service Desk escalations

  • Manage Exchange 2010 / Office 365 Hybrid environments

  • Manage Proofpoint, Microsoft, and other cloud based spam filtering solutions

  • Implement device interfaces (Android, iPhones, ActiveSync Phones) and respond to issues

  • Administer Active Directory attributes per company requirements

  • Troubleshooting all Active Directory Issues (FRS, Replication, DNS)

  • Respond to customer requests

  • Manage and troubleshoot DNS issues

  • Project coordination, advising, implementation

  • Participate in complex projects of long duration providing execution

  • Provide technical deliverables in the Infrastructure phase

  • Work closely with upstream and downstream roles

  • Maintain and share knowledge, troubleshoot issues

  • Help share knowledge and skills with teams

  • Maintain capable, current knowledge and expertise in a wide range of infrastructure techniques, technologies, processes, platforms, and infrastructure systems

  • Troubleshoot production and non-production issues utilizing the appropriate tools


  • Associate’s degree in computer science or related field, certification from a technical school and/or equivalent experience

  • Preferred certifications: Microsoft

  • Minimum 2 years IT Support - Windows Operating Systems and Software

  • Minimum 1 year IT support - End User / Customer Service

  • Knowledge of Windows 2008/2012

  • Knowledge of Microsoft Exchange 2010/2013

  • Knowledge of DNS, TCP/IP, SSL, and Web hosting concepts

  • Knowledge of Active Directory Users and Computers


San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx