HCA, Hospital Corporation of America Clinical Education Specialist - San Antonio, TX Call Center in San Antonio, Texas

Clinical Education Specialist – Contact Center

Delivers Clinical Education for all Clinical Staff. Coordinates curricula design with other Clinical Education Supervisors and under the direction of the Director of Clinical Education & Quality. Gets daily direction from the Clinical Manager in their respective Contact Center.

Summary Of Key Responsibilities:

Works to assure Clinical Competency and effective service behaviors across the Clinical Team. Is constantly pursuing effective ways to deliver Clinical Education and assures that adult learning approaches are used regularly. This key Clinical Leader provides staff development expertise as an educator, consultant, facilitator, change agent and leader. Each Clinical Educator supports the development of the Clinical Agent, and fosters empowerment through knowledge to achieve excellence through the delivery of evidenced based nursing practice. This occurs through the facilitation of the educational process through assessment, development, planning, implementation and evaluation of competency assessment, continuing education and leadership development.

Clinical Education Specialist Duties and Responsibilities:

  • Conducts needs assessments using a variety of strategic tools

  • Assists learners in the assessment of needs and identification of outcomes

  • Incorporates principles of adult learning in the planning, implementation, and evaluation of education programs

  • Coordinates onboarding of new staff to the organization. Assures effective 90 day plans and complete

  • Develops/coordinates education plans related to initial and ongoing competency validation

  • Understands and develops a clear understanding of all triage efforts required by Clinical Agents

  • Develops/coordinates core education for the development of Clinical Agents

  • Plans, prepares and maintains materials for use in educational programs for accuracy and relevance to the target audience

  • Identifies and evaluates instructional materials in all types of media and formats

  • Adjusts content and teaching strategies appropriate learner needs

  • Provides educational opportunities that benefit Clinical Agents at all stages of their career development

  • Delivers competence based programs for Clinical Agents with a focus upon improvement of skills and retention of knowledge

  • Develops evidence-based educational materials

  • Supports staff development with educational activities (which include certification, mentoring, JCAHO requirements, product and initiative roll-outs, etc)

Education and Experience:

  • 5 years clinical nursing experience - emergency, critical care, tele-health or ambulatory clinical setting preferred

  • 1-3 years of nursing education and/or management experience preferred

  • The position requires completion of an accredited RN program

    Certificate(s)/License(s): Current applicable RN license (via NCLEX) in state of residence required, and ability to obtain licensure in any/all states required based on business needs; Active certification in Tele-health and/or Ambulatory Care Nursing is a plus

Title: Clinical Education Specialist - San Antonio, TX Call Center

Location: Texas-San Antonio-Methodist Healthcare System

Requisition ID: 26486-3830