HCA, Hospital Corporation of America Healthcare Call Center Trainer- Salt Lake City in Salt Lake City, Utah

Do you have a Passion to Train Adults?

This is a great opportunity to leverage those skills in the health care industry in a role that offers career progression, and supportive work environment. HCA, the nations largest private healthcare provider, is looking to add Customer Care Trainer to their team.

Summary of Key Responsibilities:

This training role supports the contact center employees and contact center leadership in initial training and ongoing training through a variety of delivery methods. The trainer is responsible training and providing assessments of employees for the contact center.

Customer Care Trainer:

  • Delivers training with tact and diplomacy to new and existing employees across the enterprise
  • Train consistently on new processes in any center
  • Teach classes or assist other Patient Care Liaisons in a classroom and work setting
  • Utilize available standardized courses and trainer evaluation processes
  • Assist in performing an annual education needs assessment as input to the strategic education program
  • Utilize a training database or calendar to track competencies and skills for all NCCM staff

  • Provide training assessments to NCCM managers and directors

  • Ability to travel to train at other sites

  • Performs monthly quarterly evaluations to maintain the understanding of contact center process

Experience and Education:

  • HS diploma/ GED, AA preferred

  • 1 years general training experience required, 3 years preferred

  • Experience translating technical data into user friendly documentation

Title: Healthcare Call Center Trainer- Salt Lake City

Location: Utah-Salt Lake City-Mountainstar Contact Center

Requisition ID: 26486-3824 CORP