InGenesis Customer Administrative/Fiscal Assistant in Salt Lake City, Utah

d. Customer Administrative/Fiscal Assistant: Minimum Qualifications: Associate’s degree with 1 year experience in customer service health related field or 3 years experience in customer account management service (to include account receivable activity). Knowledge/Skill/Ability Set (minimum): MS Office (Intermediate EXCEL skills and basic WORD), customer relations, STM (ability to learn new systems), understanding of accounts receivable, multitasks, works well independently and as a team member, excellent communication skills (verbal and written), leadership and organizational skills; basic understanding of services provided in occupational health and health lingo. Excellent organizational skills to include attention to detail and follow-through and ability to prioritize and manage multiple projects simultaneously are required, understanding of both internal and external customer service as demonstrated on resume. Specific Tasks: (may include but not limited to): • Population Survey (or designated data information mechanism) Distribution, Collection and Follow up—EAP (consortium, WL, ADR), BOHCS and SNAFC and RRB and others as directed. • Per Capita IAA/SOW/WO update/new creation and closures as related to STM mechanics (content will still need to be provided by operations) • Funding (obligations/allocations and de-obligations, STM data entry, obtain signature) • Enters funding levels and revenue estimates for maintenance customers in STM (other divisions responsible to update revenue estimate due to change in level of effort) • Accounts Receivable/chargeback/credit card reject resolution which may include coordination of communication among customer and various FOH divisions. • Assist customers with CP/Status reports • Charge QA as related to per capita calculations and/or funds availability • Run utilization reports if needed • Evaluation/Notification/Review of population changes with per capita manager (service delivery manager) and finance manager for operational division. • Assist with preparation for tenant meetings • Researches GSA list of tenant’s vs participants in OHC. Provides variance information to designated personnel as needed • Maintain IAA files