OSI Systems, Inc. Service Co-ordinator in Salfords, Surrey, United Kingdom
To monitor all EMEA revenue streams associated with Service managing current Service Contracts. To manage and build relationships with key customers, attending meetings and provide feedback as required. Monitor and review sub-contractor support within EMEA based on in country works/pricing and productivity. To backfill for Service Operations Manager when absent.
Responsible for sustaining EMEA service revenue
Manage and build relationships with key customers, attend requested meetings and provide reporting and feedback to customers as necessary.
Handle escalations from contracts teams in regards to existing contracts such as pricing queries, requests for meetings and so forth.
Work with Business Development Manager to create a business plan to grow conventional service revenue streams and increase profitability for the UK/EMEA Service business. Upon agreement with Senior Management; implement the business plan.
Work with Business Development Manager/Sales and Senior Management to develop ways of generating new business and grow service revenue within the current distribution network.
Support Contracts team in providing Service Contract quotations to customers based on their annual renewals
Provide maintenance quotations to Sales as requested for new sales, ensuring that Service maintenance profitability is maintained.
Work with distributors to monitor and negotiate service related pricing. Reduce their inclusive pricing for Maintenance Sub-Contract Agreements (MSA)
Develop meaningful management metrics to track the service business functions as efficiently as possible.
Generate and provide reports for senior management as and when required.
Actively support a culture of continuous improvement.
Support Service Operations Manager in ad-hoc tasks as required.
Any other requirements set by Senior Management.
Office based role with travelling as required in the UK and Overseas, possibly at short notice.
Requisition #: 11860
External Company Name: OSI Systems, Inc.
External Company URL: www.osi-systems.com