BJC Healthcare PATIENT SERVICE REPRESENTATIVE (PHYS OFFICE) - Full Time in Saint Peters, Missouri

Your Career. Made Better.

Barnes-Jewish St. Peters Hospital offers full inpatient services, including 24-hour physician-staffed emergency, pediatric, obstetric and intensive-care coverage. The hospital also has a Siteman Cancer Center location on campus.

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Role Purpose

Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as assigned. Supports Central Billing Office by maintaining patient financial records at the office. Provides closure to patient visit. May support office as switchboard operator as needed.


  • Handles telephone calls from patients, forwarding calls needing triage.

  • Performs receptionist duties.

  • Verifies health insurance payment information and educates patients on the applicable regulations. Collects payments and records data.

  • Charge entry, which includes assigning diagnostic codes and entering all physician related and clinic charges.

  • Coordinates information with Central Billing Office to ensure all charges are captures and properly collected.

Minimum Requirements


  • High School Diploma or GED


  • 2-5 years

Preferred Requirements

Office/Computer Skills

  • Typing - 2 years or more

  • Data Entry Experience - 1 year or more

  • Patient Registration in a Medical Office or Related Role - 1 year or more

Benefits Statement

Note: not all benefits apply to all openings

  • Comprehensive medical, dental, life insurance, and disability plan options- Pension Plan/403(b) Plan- 401(k) plan with company match- Tuition Assistance- Health Care and Dependent Care Reimbursement Accounts-On-Site Fitness Center (depending on location)-Paid Time Off Program for vacation, holiday and sick time

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer

REQNUMBER: 1154004-2A