Arkansas Government Job COMPUTER SUPPORT TECHNICIAN in Russellville, Arkansas

Summary

The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy.

Typical Functions

Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned.

Special Job Dimensions

Knowledge, Abilities, and Skills

Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic.

Minimum Education and/or Experience

The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field. OR Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting plus two years of experience in computer support. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Qualifications

Professional experience that indicates excellent troubleshooting capabilities for a wide variety of technical issues.

Certificates, Licenses, Registrations

Agency Specific Information

**Arkansas Tech University will ONLY accept applications through the ATU website at https://atu.csod.com/ats/careersite/search.aspx?site=1&c;=atu

In order to be considered for this position, please be sure to apply through the Arkansas Tech University website and not through Arkansas State Jobs.

Computer Support Technician Department: Office of Information Systems Work Hours: 4:00 pm - 12:00 am Salary: $29,251 - $31,720 Closing date: December 9, 2016 Hire date: January 3, 2017

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Clery Act October 9, 2012 Arkansas Tech University is committed to assisting all members of the Arkansas Tech University community in providing for their own safety and security. The annual security and fire safety compliance document, which is required by federal law, is available at http://www.atu.edu/securityact/docs/CampusSecurityReport2012.pdf. If you would like to receive a printed copy of the combined Annual Security and Fire Safety Report which contains this information, you can visit the Arkansas Tech University Public Safety Office at 1508 N. Boulder Avenue or you can request that a copy be mailed to you by calling (479) 968-0222. The website and booklet contain information regarding campus security and personal safety including topics such as: crime prevention, fire safety, university police law enforcement authority, crime reporting policies, disciplinary procedures and other matters of importance related to security and safety on campus. They also contain information about crime statistics for the three previous calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Arkansas Tech University; and on public property within, or immediately adjacent to and accessible from the campus.

**Arkansas Tech University will ONLY accept applications through the ATU website at https://atu.csod.com/ats/careersite/search.aspx?site=1&c;=atu

In order to be considered for this position, please be sure to apply through the Arkansas Tech University website and not through Arkansas State Jobs.