MasterCard Customer Delivery Manager in Rome, Italy
Who is MasterCard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Customer Delivery Manager
Ensure the end-to-end delivery of business initiatives for the market. Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure internal and external satisfaction. Act as key point of contact with customer and sales team.
Partner with account manager(s) and deliver against business and corporate objectives. Align with sales function to ensure understanding of deliverables to customer.
Provide enhanced Project or Program management for strategic and complex initiatives. Maintain a workplan identifying responsibilities, deliverables and processes that must be executed to achieve expected results. Document and steer specific milestones.
Provide regular updates to customer and MasterCard senior management. Support the post execution review process including project closing meeting with sales team and customer. Ensure supporting areas support customer after deployment of the project.
Provide delivery solution consultancy and support pre-sales and business development for country and account managers to ensure that opportunities are assessed and feasible solutions provided.
Partner with all regional/country contacts and other internal MasterCard contacts/functions as applicable to achieve business goals and increase the customer's overall satisfaction with MasterCard.
Act as Technology Account management for all operational and technology related opportunities and operational issues related to Italian market, be the level of escalation and reporting on required situations. Analyze and improve customer operational performance and profitability through customized or standard training products.
Scout for new business opportunities in relation to processing services, in collaboration with the account manager, by understanding the customers' existing operational architecture and his future needs and commercial ambitions.
Ensure all operational issues for customers are managed and ensure compliance with all MasterCard technology programs.
University/College education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card industry experience.
Required experience within IT Sector
Customer-facing and demonstrable history of customer service experience.
Project management skills required; technology related skills preferred.
Knowledge of credit and debit card operations (issuing and acquiring) with emphasis on authorization, clearing processing, settlement and fraud and risk management.
In depth knowledge of MasterCard's processing related products, services and technology offerings is desirable.
Willingness to travel
Equal Opportunity Employer
Requisition ID: R-43364