Catholic Family Center Case Aide in Rochester, New York

About the Organization Catholic Family Center is a division of Catholic Charities of the Diocese of Rochester. CFC is a leading catalyst for social change and offers true collaboration to our partners and difference-making opportunities that will transform our community.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Please view Equal Employment Opportunity posters at


General Description

Under general supervision, the Case Aide is responsible for the operations of the food pantry at Community Resource Services and completing all other tasks needed to assist the Case Management team, including doing intakes and assessments with clients, follow-up calls, and data entry.

Essential Duties and Responsibilities

  • Monitors and assists incoming clients who are utilizing the food pantry.

  • Responsible for unloading, sorting and putting away incoming food, clothing and other donations.

  • Assists with data entry for the program.

  • Completes intakes and assessments with walk-in clients

  • Makes follow-up calls to clients.

  • Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan.Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

  • Other responsibilities as requested by supervisor


*Education: *Associates degree in Human Services or similar field required. Bachelor’s preferred.

*Credentials: *N/A

*Experience: *Experience in Human Services preferred.

*Physical Demands/Work Environment: *The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance program.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees will follow other instructions and perform other related duties as required.


Position: Case Aide

Req Number: HUM-16-00044

Full-Time/Part-Time: Part-Time

Location: Community Resource Services - Rochester, NY