HCA, Hospital Corporation of America Operations Analyst in Richmond, Virginia
The Operations Analyst is responsible for supporting the development and maintenance of operational and strategic reporting and analytical infrastructure of the department and the division.
• Assist with the evaluation, analysis, and development of reporting and analytical tools to analyze department performance indicators. • Support the development and maintenance of daily, weekly, monthly, and quarterly reports. • Develop and maintain reports and analytics for various levels of management. • Create, test, and deliver on-demand analytics and ad-hoc reports as necessary. • Ability to identify areas of opportunity through data discovery. • Assist Transfer Center leadership in preparing and analyzing Monthly Operating Review reports. • Collaborate with key decision makers to identify and solve a variety of problems and clarify management objectives. • Collaborate with DSS and others in the organization to ensure successful implementation of chosen problem solutions. • Work with the Director to implement, maintain, and troubleshoot outside vendor software and technologies. • Development of intra-departmental reporting tools and databases for use by department staff. • Provide guidance, training, and technical support to department staff on all department related software. • Maintain and develop methods to stay abreast and make recommendation based trends that impact the department and division. • Adhere to the policies and procedures in regards to database infrastructure and data security within the department and those set forth by HCA. • Monitors and analyzes trends in Transfer Center processes • Interfaces consistently with internal and external customers. • Assists with QA/QI of data, phone calls, and reports as requested by Transfer Center Director. • Coordinates and leads compliance initiatives, as requested. • Exercises good judgment in the absence of detailed instructions • Sets a good example for staff by adhering to all office policies and maintains a positive attitude • Assists with staff communication, provides updates and maintains standards • Completes other duties as assigned
EDUCATION & EXPERIENCE:
• Bachelor’s degree Required • Two years related experience in healthcare data analysis or reporting • Excellent oral and written communication skills and fluency in English required • Previous Operations Analyst, Data Analyst, Reporting Analyst experience preferred
KNOWLEDGE, SKILLS & ABILITIES:
• Excellent analytical and data management skills. • Ability to work independently and self-review, manage deadlines and multiple priorities, think tactically and strategically, demonstrate objectivity, be results oriented, and show initiative and creativity. • Strong computer skills and technical capabilities, including but not limited to, Microsoft Office, etc. Elevated Microsoft Excel skills required (Macros / Formulas / Pivots / Etc.) • SQL experience and / or exposure preferred. • Ability to quickly learn new systems, platforms, and software packages. • Excellent communication skills, especially written, and the ability to concisely summarize. • Strong interpersonal skills with proven ability to effectively work with others. • Ability to provide follow-up and demonstrate attention to detail • Ability to research, understand, and explain healthcare services’ volume, utilization, and market data • Ability to research, understand, and explain market demographics • Extensive knowledge of Microsoft Office including Excel, PowerPoint, and Word. • Ability to develop and maintain highly functioning web reporting applications using a myriad of tools and techniques. • Ability to access, understand, and communicate effectively about hospital reporting and metrics. • Ability to plan, organize and manage resources within prescribed timeframes (prioritize and focus) • Ability to identify and respond appropriately to primary client/customer needs (service orientation) • Ability to verbally articulate and communicate with internal and external customers.
• Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. • Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time • Stress Tolerance – Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. • Organization - Proactively prioritize initiatives and have keen ability to multi-task • Project management - Identifies, communicates, and manages projects as required • Communication – Communicate clearly, proactively, and concisely with all key stakeholders, customers, and management • Customer orientation - Establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Tactical execution – Effectively executes and manage tactical initiatives in support of strategic objectives • Additional Equipment Skills: Mobile smart phones, data projectors, fax, copiers, printers
Title: Operations Analyst
Location: Virginia-Richmond-Capital Division Transfer Center
Requisition ID: 26676-35096