HCA, Hospital Corporation of America Manager of Patient Access for Henrico Doctors' in Richmond, Virginia

Patient Access Manager

Henrico Doctors’ Hospital

As a Full Time Patient Access Manager you will be responsible for:

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels
• Follow-up on patient complaints promptly
• Implement and promote excellent customer service
•Interview, hire, evaluate, and counsel Patient Access staff members
• Perform evaluations in a timely manner
• Train new employees in all aspects of their assigned job
• Supervise and maintain the productivity of employees
• Review the quality of patient registration documents on a daily basis
• Process all paperwork in a timely manner
• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
• Develop and maintain a Patient Access Policy and Procedure Manual
• Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
• Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis
• Maintain QA statistics and reports
An Associate’s or Bachelor’s Degree is preferred You must have previous Patient Access experience. A minimum of 3 years Supervisory experience is a must. Work hours are Monday – Friday from 8:30am – 5pm, with rotating/shared on-call duties


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Title: Manager of Patient Access for Henrico Doctors'

Location: Virginia-Richmond-Henrico Doctors Hospital Forest

Requisition ID: 08648-119962